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Browsing by Author "García-Pardo Giménez de los Galanes, Juan Ángel"

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Browsing by Author "García-Pardo Giménez de los Galanes, Juan Ángel"

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    CBR model for the intelligent management of customer support centers 
    Heras Barberá, Stella María; Garcia Pardo Gimenez De Los Galanes, Juan Angel; Ramos-Garijo Font de Mora, Rafael; Palomares Chust, Alberto; Julian Inglada, Vicente Javier; Rebollo Pedruelo, Miguel; Botti, V. (Springer Verlag (Germany), 2006)
    [EN] In this paper, a new CBR system for Technology Management Centers is presented. The system helps the staff of the centers to solve customer problems by finding solutions successfully applied to similar problems ...
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    Multi-domain case-based module for customer support 
    Heras Barberá, Stella María; Garcia Pardo Gimenez De Los Galanes, Juan Angel; Ramos-Garijo Font de Mora, Rafael; Palomares Chust, Alberto; Botti, V.; Rebollo Pedruelo, Miguel; Julian Inglada, Vicente Javier (Elsevier, 2009-04)
    [EN] Technology management centres provide technological and customer support services for private or public organisations. Commonly, these centres offer support by using a helpdesk software that facilitates the work of ...
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    Social based adaptation in multi-agent systems 
    García-Pardo Giménez de los Galanes, Juan Ángel (Universitat Politècnica de València, 2011-11-29)
    This work presents a new agent model based in three main topics: emotional psychology (OCC list of emotions), sociology and cognitive psychology (KAI index) and the concept of "opinion" given by the agents. The new model ...