dc.contributor.advisor |
Sanz Belenguer, Elena
|
es_ES |
dc.contributor.author |
Kaczmarek, Magdalena
|
es_ES |
dc.date.accessioned |
2013-05-24T08:48:48Z |
|
dc.date.available |
2013-05-24T08:48:48Z |
|
dc.date.created |
2006-12-22 |
|
dc.date.issued |
2013-05-24 |
|
dc.identifier.uri |
http://hdl.handle.net/10251/29101 |
|
dc.description.abstract |
The aim of the presented work is to analyse the work of the hotel trade
based on 5 month long practical training in OASIS GANDIA PALACE HOTEL &
CASINO which belongs to the OASIS Hotel Chain in Spain and Mexico.
After the short introduction of the Gandia City, Hotel OASIS was presented as
the object of the research. Investigation was made in two key Departments of the Hotel OASIS: Marketing Department and Reception Department. A tool of research
for both Departments was the Spanish Quality Standards System AENOR in the hotel
management. The aim was the characteristic of the executed tasks in each
Department and the proposal to improve work system on following years.
It was ascertained, that the system of the work in two Departments does not
accomplish Spanish Quality Standards System AENOR. The Reception Department
signalised worse organization of the work than the Marketing Department. The part
of assignments realized by each Department could be postponed to fulfil the
requirements placed by those norms, however it would demand changes in the
organization of the work and the raise of costs. This results most likely that not every
quality standard norm of hotel management is possible to be realized, besides
proposed norms do not qualify how to be implemented and realized.
Efficient implementation needs a suitable preparation of the Hotel, the
analysis of work structure , a conviction of the crew to that idea, a choice of the
most suitable solution, a creation of realistic schedules of the work. Consequently it
will make possible to conquest better position and the anticipation of the competition
in the quality of offered services. Hotel needs to define its strategies in the context of
fluctuating and competitive environments and make improvement proposals for the
future. Once the system is analysed and directions for the future are provided, the
quality improves immediately and make the hotel industry a very competitive one.
Final consideration determines the statement that, except introducing and
exacting the quality standard norms, it is necessary to define how to realize given
demanding, how to change the system of the work and how to implement the
norms to fulfil the requirements and consequently improve the work of the Hotel
OASIS. |
es_ES |
dc.format.extent |
122 |
es_ES |
dc.language |
Inglés |
es_ES |
dc.publisher |
Universitat Politècnica de València |
es_ES |
dc.rights |
Reserva de todos los derechos |
es_ES |
dc.subject |
Hotels |
es_ES |
dc.subject |
Gandia |
es_ES |
dc.subject |
Management |
es_ES |
dc.subject |
Marketing |
es_ES |
dc.subject |
Quality |
es_ES |
dc.subject |
Tourism |
es_ES |
dc.subject.classification |
COMERCIALIZACION E INVESTIGACION DE MERCADOS |
es_ES |
dc.subject.other |
Diplomado en Turismo-Diplomat en Turisme |
es_ES |
dc.title |
Improvement proposals for "Oasis Gandia Palace Hotel & Casino" based on practical training and case study |
es_ES |
dc.type |
Proyecto/Trabajo fin de carrera/grado |
es_ES |
dc.rights.accessRights |
Cerrado |
es_ES |
dc.contributor.affiliation |
Universitat Politècnica de València. Escuela Politécnica Superior de Gandia - Escola Politècnica Superior de Gandia |
es_ES |
dc.contributor.affiliation |
Universitat Politècnica de València. Departamento de Economía y Ciencias Sociales - Departament d'Economia i Ciències Socials |
es_ES |
dc.description.bibliographicCitation |
Kaczmarek, M. (2006). Improvement proposals for "Oasis Gandia Palace Hotel & Casino" based on practical training and case study. Universitat Politècnica de València. http://hdl.handle.net/10251/29101 |
es_ES |
dc.description.accrualMethod |
Archivo delegado |
es_ES |