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Leakage, entrepreneurship, and satisfaction in hospitality

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Leakage, entrepreneurship, and satisfaction in hospitality

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Nombre: Galdón;Garrigós;Gil ...
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dc.contributor.author Galdón Salvador, José Luis es_ES
dc.contributor.author Garrigós Simón, Fernando José es_ES
dc.contributor.author Gil Pechuán, Ignacio es_ES
dc.date.accessioned 2015-02-17T13:10:28Z
dc.date.available 2015-02-17T13:10:28Z
dc.date.issued 2013-02
dc.identifier.issn 0264-2069
dc.identifier.uri http://hdl.handle.net/10251/47044
dc.description This is an Accepted Manuscript of an article published by Taylor & Francis in The Service Industries Journal on 2013, available online:http://www.tandfonline.com/10.1080/02642069.2013.740464 es_ES
dc.description.abstract Tourism is a very important tool for economic development. However, its economic effects are mainly conditioned by the level of leakage. This work defines leakage, provides an original evaluation of the entrepreneurial environment in showing that it is the one with the lowest level of leakage, and creates a new framework. It also measures leakage in an innovative way using a quantitative approach. In addition, the paper explores and shows how leakage can affect critical business factors, such as customer and employee satisfaction. The empirical study uses structural equations and data from hotels in the Valencian Region (Spain) to show how important leakage is in making businesses more competitive. The results confirm the new model and are of interest for company managers and public organizations. es_ES
dc.language Inglés es_ES
dc.publisher Taylor & Francis es_ES
dc.relation.ispartof Service Industries Journal es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Leakage es_ES
dc.subject Entrepreneurship es_ES
dc.subject Tourism es_ES
dc.subject Customer satisfaction es_ES
dc.subject Knowledge industries es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.title Leakage, entrepreneurship, and satisfaction in hospitality es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1080/02642069.2013.740464
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Mecánica de los Medios Continuos y Teoría de Estructuras - Departament de Mecànica dels Medis Continus i Teoria d'Estructures es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.description.bibliographicCitation Galdón Salvador, JL.; Garrigós Simón, FJ.; Gil Pechuán, I. (2013). Leakage, entrepreneurship, and satisfaction in hospitality. Service Industries Journal. 33(7-8):759-773. doi:10.1080/02642069.2013.740464 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion http://dx.doi.org/10.1080/02642069.2013.740464 es_ES
dc.description.upvformatpinicio 759 es_ES
dc.description.upvformatpfin 773 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 33 es_ES
dc.description.issue 7-8 es_ES
dc.relation.senia 259943
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