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Multi-domain case-based module for customer support

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Multi-domain case-based module for customer support

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Heras Barberá, SM.; Garcia Pardo Gimenez De Los Galanes, JA.; Ramos-Garijo Font De Mora, R.; Palomares Chust, A.; Botti, V.; Rebollo Pedruelo, M.; Julian Inglada, VJ. (2009). Multi-domain case-based module for customer support. Expert Systems with Applications. 36(3):6866-6873. https://doi.org/10.1016/j.eswa.2008.08.003

Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/54607

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Title: Multi-domain case-based module for customer support
Author: Heras Barberá, Stella María Garcia Pardo Gimenez De Los Galanes, Juan Angel Ramos-Garijo Font de Mora, Rafael Palomares Chust, Alberto Botti, V. Rebollo Pedruelo, Miguel Julian Inglada, Vicente Javier
UPV Unit: Universitat Politècnica de València. Departamento de Sistemas Informáticos y Computación - Departament de Sistemes Informàtics i Computació
Universitat Politècnica de València. Grupo de Tecnología Informática
Issued date:
Abstract:
[EN] Technology management centres provide technological and customer support services for private or public organisations. Commonly, these centres offer support by using a helpdesk software that facilitates the work of ...[+]
Subjects: Helpdesk systems , Customer support , Decision support systems , Case-based reasoning
Copyrigths: Reserva de todos los derechos
Source:
Expert Systems with Applications. (issn: 0957-4174 )
DOI: 10.1016/j.eswa.2008.08.003
Publisher:
Elsevier
Publisher version: http://dx.doi.org/10.1016/j.eswa.2008.08.003
Project ID:
info:eu-repo/grantAgreement/MEC//CSD2007-00022/ES/Agreement Technologies/
info:eu-repo/grantAgreement/MEC//TIN2006-14630-C03-01/ES/METODOS, TECNICAS Y HERRAMIENTAS PARA SISTEMAS MULTIAGENTE ABIERTOS/
info:eu-repo/grantAgreement/MITURCO//FIT-340001-2004-11/ES/GESTION INTEGRAL E INTELIGENTE DE CENTROS DE EXPLOTACION DE SERVICIOS TECNOLOGICOS Y DE ATENCION A USUARIOS. APLICACION EN SERVICIOS PUBLICOS CRITICOS PARA LOS CIUDADANOS/
info:eu-repo/grantAgreement/MEC//TIN2005-03395/ES/MAGENTIX: Una plataforma de sistemas multiagente integrada en linux/
CICYT/TIN2006-14630-C0301
Thanks:
This work was partially supported by CONSOLIDER-INGENIO 2010 under grant CSD2007-00022 and by the Spanish government and FEDER funds under PROFIT FIT-340001-2004-11, CICYT TIN2005-03395 and TIN2006-14630-C0301 projects
Type: Artículo

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