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Listar por autor "Tsai, Ping-Heng"

RiuNet: Repositorio Institucional de la Universidad Politécnica de Valencia

Listar por autor "Tsai, Ping-Heng"

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    IT enabled service delivery innovation from quality perspective 
    Lin, Yao-Chin; Tsai, Ping-Heng; Ha, Nhu-Hang (Editorial Universitat Politècnica de València, 2014-03-24)
    [EN] The objective is to understand how information and service quality to influence of IT enabled service (ITeS), then to enhance service delivery innovation (SDI). This study bases ITeS to elaborate two research questions ...