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Listar por autor "Sánchez Márquez, Rafael"

Mostrando ítems 1-5 de 5

A statistical system management method to tackle data uncertainty when using key performance indicators of the balanced scorecard

Sánchez-Márquez, Rafael; Albarracín Guillem, José Miguel; Vicens Salort, Eduardo; Jabaloyes Vivas, José Manuel (Elsevier, 2018)

[EN] This work is focused on the development of a graphical method using statistical non-parametric tests for randomness and parametric tests to detect significant trends and shifts in key performance indicators from ...
A systemic methodology for the reduction of complexity of the balanced scorecard in the manufacturing environment

Sánchez-Márquez, Rafael; Albarracín Guillem, José Miguel; Vicens Salort, Eduardo; Jabaloyes Vivas, José Manuel (Taylor & Francis, 2020-01-01)

[EN] The main objective of this paper is to develop and validate a methodology to select the most important key performance indicators from the balanced scorecard. The methodology uses and validates the implicit systemic ...
Development of systemic methods to improve management techniques based on Balanced Scorecard in Manufacturing Environment

Sánchez Márquez, Rafael (Universitat Politècnica de València, 2020-01-07)

[ES] El "Balanced Scorecard" (BSC) como "Performance Management System" (PMS) se ha difundido por todo el mundo desde que Kaplan y Norton (1992) establecieron sus fundamentos teóricos. Kaplan (2009) afirmó que el uso del ...
Diagnosis of quality management systems using data analytics - A case study in the manufacturing sector

Sánchez-Márquez, Rafael; Albarracín Guillem, José Miguel; Vicens Salort, Eduardo; Jabaloyes Vivas, José Manuel (Elsevier, 2020-02)

[EN] The main objective is to improve customer satisfaction by developing and testing a method to study quality management systems by analysing the key performance indicators of balanced scorecards in manufacturing ...
Intellectual Capital and Balanced Scorecard: impact of Learning and Development Programs using Key Performance Indicators in Manufacturing Environment

Sánchez-Márquez, Rafael; Albarracín Guillem, José Miguel; Vicens Salort, Eduardo; Jabaloyes Vivas, José Manuel (Universidad Politécnica de Madrid. Centro de Estudios de Planificación y Administración de Empresas, 2018)

[EN] Within the current context, the Intellectual Capital has been unveiled as one of the Key drivers for companies¿ long-term profitability and sustainability. This paper proposes a new methodology using Key Performance ...