Gurrea Montesinos, Verónica; Alfaro Saiz, Juan José; Rodríguez Rodríguez, Raúl; Verdecho Sáez, María José(Editorial Universitat Politècnica de València, 2014-07-11)
[EN] Performance management has become in a key success factor for any organization. Traditionally, performance management has focused uniquely in financial measures, mainly using quantitative measures, but two decades ago ...