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Listar por autor "Gutiérrez de Terán Martín, Alfonso"

Mostrando ítems 1-2 de 2

Desarrollo del proceso de gestión de capacidad ITIL en una compañía de outsourcing de TI

Gutiérrez de Terán Martín, Alfonso; Oltra Badenes, Raúl Francisco (Área de Innovación y Desarrollo, S.L., 2015-06)

[EN] In the present article an analysis and improvement project about IT management processes is described, conducted in a global company dedicated to providing IT services. The paper specifically focuses on the analysis ...
Development of the ITIL capacity management process in a IT outsourcing company in Finland

Gutiérrez de Terán Martín, Alfonso (2022-03-28)

[EN] IT service management or IT service support management (ITSM or ITSSM) refers to the implementation and management of quality information technology services. IT service management is performed by IT service providers ...

Mostrando ítems 1-2 de 2