Segarra Oña, María del Val; Peiró Signes, Angel; Rohit Verma; Miret Pastor, Luis Gaspar(SAGE Publications (UK and US), 2012-01)
[EN] The capacity to generate value-added services in order to acquire and retain loyal clients is one of the challenges facing the hospitality sector. For this reason and because of economic realities and government ...
Segarra Oña, María del Val; Peiró Signes, Angel; Rohit Verma(SAGE Publications (UK and US), 2011-12)
[EN] As the number of hotels that are strongly interested in sustainability-related issues increases, the hotel industry is still seeking consensus on how sustainability can be measured and managed. One standard that ...