Garrigós Simón, Fernando José; Galdón Salvador, José Luis; Sanz-Blas, Silvia(Emerald, 2017)
[EN] Purpose - This paper aims to define and demonstrate the importance of crowdsourcing for the improvement of diverse functions of hotels, the advantages and disadvantages of this technique and, specifically, the relevance ...
[EN] The existing research on the impact of crowding on visitors' experiences has yielded mixed results, mainly due to inadequate conceptualization and measurement of the phenomenon. To address this issue, we adopted a ...