Alfaro Saiz, Juan José; Carot Sierra, José Miguel; Rodríguez Rodríguez, Raúl; Jabaloyes Vivas, José Manuel(Taylor & Francis, 2011-09-06)
This paper describes how to use the information coming from applying the EFQM excellence model to analyse the perception that the members of an organisation have of it regarding their business vision. Such an analysis is ...