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Listar por palabra clave "Customer satisfaction"

Mostrando ítems 1-16 de 16

Analysis and comparison of customer satisfation for a coffee shop in Italy and in USA

Necchi, Elisa (Universitat Politècnica de València, 2016-03-22)

The aim of the project is to compare the customer satisfaction of two different countries, Italy and USA through the tool of the survey. The search scope is the coffee shop. The customer is asked to rate which factors ...
Analysis and segmentation of the hotel offers in Valencia using TripAdvisor's key terms

Tu, Yue (Universitat Politècnica de València, 2024-04-09)

[EN] Customer reviews available on social networking sites are greatly influencing customers' hotel evaluation and booking decisions, especially those comments given on destination booking apps. This study aims to perform ...
Análisis y descripción de un puesto de trabajo e implementación de estrategias para su incorporación en una asesoría

Bataller Castelo, Sandra (Universitat Politècnica de València, 2024-04-11)

[ES] El presente trabajo de final de grado está relacionado con el área de RRHH de la empresa Rafael Valls Grupo Asesor, ubicada en Alcoy. Dicha empresa se dedica a ofrecer servicios de asesoramiento fiscal, contable, ...
Customer satisfaction and customer loyalty, case study of Radisson Blu Hotel Guwahati

Pegu, Akhil Chandra (Universitat Politècnica de València, 2017-09-07)

[EN] The principal objective is to examine with semi structured interviews, the relationship between customer satisfaction and customer loyalty and also the impact/effect of customer satisfaction, customer loyalty and ...
Desarrollo de una propuesta metodológica para medir el impacto que tiene la aplicación de prácticas de Total Quality Management sobre el rendimiento organizacional en Pymes

Andrade Arteaga, Carla Alexandra (Universitat Politècnica de València, 2022-03-21)

[ES] El contexto mundial actual de competitividad global hace que las empresas deban invertir muchos de sus recursos en ofrecer productos y servicios de calidad a precios competitivos. Desde hace muchos años el cliente ...
Diseño de un sistema de gestión de la calidad en un organismo/empresa según la ISO 9001:2015

Soriano Francés, Ana Patricia (Universitat Politècnica de València, 2023-07-13)

[ES] El presente TFG tiene como objetivo principal diseñar e implementar un Sistema de Gestión de Calidad (SGC) en un taller de vehículo de chapa y pintura, AUTOSERRA S.L., con el fin de mejorar la eficiencia operativa y ...
Evolución de la banca electrónica. Un estudio sobre su impacto en la población

Matamoros Poma, Bryan André (Universitat Politècnica de València, 2022-10-20)

[ES] Hoy en día vivimos en un mundo que avanza a grandes niveles a la hora de realizar operaciones a través de internet, esto también se traslada al mundo de la banca. Hay que destacar que gran parte de esta tendencia en ...
Exploring the relationship between co-creation and satisfaction using QCA

Navarro, Susana; Llinares Millán, María del Carmen; Garzon, Dolores (Elsevier, 2016-04)

ustomer behavior is one of the key components of value co-creation. Several authors believe that co-creation generates satisfaction. However, few studies exist that focus on that relationship. This study explores the ...
Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices?

Alfalla Luque, Rafaela; Marín García, Juan Antonio; Medina Lopez, Carmen (Universia, 2012)

[EN] There is mounting interest in both theory and practice regarding the relationship between Human Resource Management (HRM) and Total Quality Management (TQM), as well as the relationship between HRM and TQM and ...
Leakage, entrepreneurship, and satisfaction in hospitality

Galdón Salvador, José Luis; Garrigós Simón, Fernando José; Gil Pechuán, Ignacio (Taylor & Francis, 2013-02)

Tourism is a very important tool for economic development. However, its economic effects are mainly conditioned by the level of leakage. This work defines leakage, provides an original evaluation of the entrepreneurial ...
Modeling Design Requirements of A Floor Plan

Montañana i Aviñó, Antoni; Llinares Millán, María del Carmen; Page Del Pozo, Alvaro Felipe (Open House International Association, 2015-12)

[EN] Currently many real estate developers offer their products through their websites. The aim of this medium is not only to facilitate understanding of the building, but also to capture the attention of potential customers, ...
New artificial neural network prediction method for electrical consumption forecasting based on building end-uses

Escrivá-Escrivá, Guillermo; Álvarez Bel, Carlos María; Roldán Blay, Carlos; Alcázar-Ortega, Manuel (Elsevier, 2011-11)

Due to the current high energy prices it is essential to find ways to take advantage of new energy resources and enable consumers to better understand their load curve. This understanding will help to improve customer ...
Quality M¡management and customer satisfaction of sports clubs in Wroclaw: An analysis of facilities and services for Erasmus students and foreign customers.

Sanz Berbegal, Ismael (Universitat Politècnica de València, 2023-11-03)

[ES] Esta tesis de máster pretende investigar las prácticas de gestión de la calidad y la satisfacción de los clientes de los clubes deportivos de Breslavia (Polonia), con especial atención a las instalaciones y los servicios ...
Strategic Design Approaches for Eliciting the Perception of Prestige in Housing Consumers

Montañana, Antoni; Nolé-Fajardo, Maria Luisa; Llinares Millán, María Del Carmen (MDPI AG, 2024-03)

[EN] In the current real estate landscape, there is a growing trend to focus on adding value to products to address the customer's affective/emotional perspective, his/her perceptions of the 'Prestige' of properties being ...
The correlation research of service quality, customer satisfaction and customer loyalty. Aplication to a shopping mall

Wang, Junshu (Universitat Politècnica de València, 2024-10-10)

[EN] An enterprise that has a good development, cannot be separated from the customer's support. The customer, through the good service quality, will have a high evaluation of the enterprise, which is an important factor ...
TQM and innovation in the service industry: analysis of common aspects and their implementation

Cervera Fayos, Henar (Universitat Politècnica de València, 2015-10-05)

[EN] The increase of competition in local and global market determined the importance of service innovation as a key source support firm’s growth and development. Such a huge economic activity by the service industry ...