In this article we will present the basic features of experience map and empathy mapping and their possible practical applications, in order to provide a guide to uses them as tools to get inside the customer's head.
AbuKhousa, Eman(Editorial Universitat Politècnica de València, 2023-06-16)
[EN] The metaverse and learning experience design (LXD) are shaping the future of learning and teaching in higher education. The metaverse is a virtual extension of the physical world that frees learning from time and space ...