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Mostrando ítems 1-4 de 4

Does CMMI Implementation affect the Performance of the Firm? An Evaluation from a Dynamic Capabilities Approach

Ajenjo, Eduardo; Martín-Cruz, Natalia; Ruiz-Martin, Cristina; López-Paredes, Adolfo (Universitat Politècnica de València, 2018-07-26)

[EN] In this paper, we study the impact of the Capability Maturity Model Integration (CMMI) on firm performance both during and after its implementation. The literature pointed out that CMMI is theoretically related to the ...
Dynamizing Knowledge Processes Through Actional Intelligence in an Engineering Context

Albors Garrigós, José; Ramos Carrasco, José Carlos; Peiró Signes, Angel (Taylor & Francis: STM, Behavioural Science and Public Health Titles, 2016-09)

[EN] Knowledge management and engineering management are closely related. However, the latter has focused primarily in the codification and systemization of knowledge. This article proposes a schema based on organizational ...
Impacto y beneficios derivados del uso de CRM por parte de las empresas del sector de la construcción en España (Proyecto CRM-CONSTR-ES)

Guerola-Navarro, Vicente; Oltra Badenes, Raúl Francisco; Gil Gómez, Hermenegildo (Area de Innovacion y Desarrollo, S.L. - 3 Ciencias, 2021-11-24)

[EN] This article presents the structure and action plan of a project (CRM-CONSTR-ES) whose objective is to analyze, within the construction sector in Spain, what is the impact of using Customer Relationship Management ...
Research model for measuring the impact of Customer Relationship Management (CRM) on performance indicators.

Guerola-Navarro, Vicente; Oltra Badenes, Raúl Francisco; Gil Gómez, Hermenegildo; Gil-Gómez, José-Antonio (Taylor & Francis, 2021-01-01)

[EN] Customer Relationship Management (CRM) has established itself as one of the fastest growing business management technology solutions in recent years, which makes it a key tool for companies that seek sustainable ...

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