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Listar por palabra clave "Online reviews"

Mostrando ítems 1-8 de 8

Applying NLP techniques to characterize what makes an online review trustworthy

Romero, José Carlos; Olmedilla Fernández, María; Martínez-Torres, Rocío; Toral, Sergio (Editorial Universitat Politècnica de València, 2022-09-20)

[EN] Users spend a significantly amount of time reading and exchanging reviews online in e‑commerce and eWOM communities that help them with their purchase decisions. Source credibility theory is gaining more importance ...
Applying Transformers-based NLP Models to Explore Credibility in Different Product Categories in Amazon’s online reviews

Olmedilla, María; Romero, José Carlos; Martínez-Torres, Rocío; Toral, Sergio (Editorial Universitat Politècnica de València, 2023-09-22)

[EN] Online reviews in the e-commerce and eWOM communities play a key role in consumers’ purchase decisions. In this regard, one concern is the growth of fake reviews, which directly targets the credibility of platforms ...
CROSA: Context-aware cloud service ranking approach using online reviews based on sentiment analysis

Ben-Abdallah, Emna; Boukadi, Khouloud; Lloret, Jaime; Hammami, Mohamed (John Wiley & Sons, 2021-04-10)

[EN] The explosion of cloud services over the Internet has raised new challenges in cloud service selection and ranking. The existence of a great variety of offered cloud services made the users think deeply about the most ...
Evaluating coherence in AI-generated text

Olmedilla, María; Romero, José Carlos; Martínez-Torres, Rocío; Toral, Sergio; Galvan, Nicolas R. (Editorial Universitat Politècnica de València, 2024-07-16)

[EN] This study examines the role of coherence in AI-generated online reviews and its effect on perceived authenticity and consumer trust. By applying advanced metrics like BERT Score, BART Score, and Disco Score, the ...
Fine-tuning machine translation quality-rating scales for new digital genres: The case of user-generated content

Candel-Mora, Miguel Ángel (Publicaciones Universidad de Alicante, 2022)

[ES] Con la participación activa de los usuarios en las plataformas de reseñas de productos, los contenidos online generados por los consumidores, y más concretamente, las opiniones de los usuarios se han convertido en una ...
Identification of online reviews helpfulness using Neural Networks

Olmedilla, María; Martínez Torres, Mª del Rocío; Toral, Sergio L. (Editorial Universitat Politècnica de València, 2020-07-10)

[EN] During the last decade, research has shown that identifying helpful reviews from a big amount of user-generated review data has been a trending topic. This study proposes a classification system using an adaptive ...
Predicting the helpfulness score of videogames of the STEAM platform

Espinosa-Leal, Leonardo; Olmedilla, María; Li, Zhen (Editorial Universitat Politècnica de València, 2023-09-22)

[EN] Online reviews comprise a flood of user-generated content, so to identify the most useful reviews is a vital task. As such, many computational models have been made to automatically analyze the helpfulness of online ...
The impact of customer reviews in social media on the brand reputation for the online accommodation sector

Hamdan, Mais; Canós Darós, Lourdes; Guijarro, Ester (Editorial Universitat Politècnica de València, 2023-04-04)

[ES] En los últimos años, las opiniones en línea de los clientes se han convertido en una parte natural del mercado en línea, tanto para los clientes como para las empresas. Para el sector del alojamiento, un factor clave ...