Serrano Cobos, Jorge Ignacio; Gonzalo-Penela, Carlos; González de Dios, J.; Aleixandre-Benavent, Rafael(Ediciones Grupo Mayo, 2016)
[EN] The characteristics of a customer relationship management (CRM) applied to the world of health are described, especially in pediatrics, in an online environment, which is called ¿social CRM¿. Its benefits and disadvantages ...