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Listar por palabra clave "Service quality"

Mostrando ítems 1-5 de 5

An Ordered Regression Model to Predict Transit Passengers’ Behavioural Intentions

de Oña, Juan; de Oña, Rocio; Eboli, Laura; Forciniti, Carmen; Mazzulla, Gabriella (Editorial Universitat Politècnica de València, 2016-06-01)

[EN] Passengers’ behavioural intentions after experiencing transit services can be viewed as signals that show if a customer continues to utilise a company’s service. Users’ behavioural intentions can depend on a series ...
Diseño de un plan de negocio para la mejora competitiva y de procesos de una empresa de catering y organización de eventos en espacios rurales

Rossi Rubiolo, Lautaro Francisco (Universitat Politècnica de València, 2024-02-20)

[ES] Se ha diseñado este plan de negocio con el propósito de abordar y resolver desafíos u oportunidades en una pequeña empresa de catering y organización de eventos; entre ellos mejorar la eficiencia operativa, garantizar ...
IT enabled service delivery innovation from quality perspective

Lin, Yao-Chin; Tsai, Ping-Heng; Ha, Nhu-Hang (Editorial Universitat Politècnica de València, 2014-03-24)

[EN] The objective is to understand how information and service quality to influence of IT enabled service (ITeS), then to enhance service delivery innovation (SDI). This study bases ITeS to elaborate two research questions ...
The correlation research of service quality, customer satisfaction and customer loyalty. Aplication to a shopping mall

Wang, Junshu (Universitat Politècnica de València, 2024-10-10)

[EN] An enterprise that has a good development, cannot be separated from the customer's support. The customer, through the good service quality, will have a high evaluation of the enterprise, which is an important factor ...
Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

De Oña, J.; De Oña, R.; López-Maldonado, Griselda (Springer-Verlag, 2015)

[EN] A transit service quality study based on cluster analysis was performed to extract detailed customer profiles sharing similar appraisals concerning the service. This approach made it possible to detect specific ...