de Oña, Juan; de Oña, Rocio; Eboli, Laura; Forciniti, Carmen; Mazzulla, Gabriella(Editorial Universitat Politècnica de València, 2016-06-01)
[EN] Passengers’ behavioural intentions after experiencing transit services can be viewed as signals that show if a customer continues to utilise a company’s service. Users’ behavioural intentions can depend on a series ...
Rossi Rubiolo, Lautaro Francisco(Universitat Politècnica de València, 2024-02-20)
[ES] Se ha diseñado este plan de negocio con el propósito de abordar y resolver desafíos u oportunidades en una pequeña empresa de catering y organización de eventos; entre ellos mejorar la eficiencia operativa, garantizar ...
Lin, Yao-Chin; Tsai, Ping-Heng; Ha, Nhu-Hang(Editorial Universitat Politècnica de València, 2014-03-24)
[EN] The objective is to understand how information and service quality to influence of IT enabled service (ITeS), then to enhance service delivery innovation (SDI). This study bases ITeS to elaborate two research questions ...
De Oña, J.; De Oña, R.; López-Maldonado, Griselda(Springer-Verlag, 2015)
[EN] A transit service quality study based on cluster analysis was performed to extract detailed customer profiles sharing similar appraisals concerning the service. This approach made it possible to detect specific ...