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dc.contributor.author | Cintra, Giovanni | es_ES |
dc.contributor.author | Grilo, Filipe | es_ES |
dc.date.accessioned | 2024-01-10T10:58:32Z | |
dc.date.available | 2024-01-10T10:58:32Z | |
dc.date.issued | 2023-09-22 | |
dc.identifier.isbn | 9788413960869 | |
dc.identifier.uri | http://hdl.handle.net/10251/201695 | |
dc.description.abstract | [EN] This study analyses the evolution of people’s sentiment towards Work from Home (WFH)-related products during the pandemic, using user-generated content from Twitter on responses for the largest US online furniture stores. The goal of this study is threefold. First, we test if Covid-19 disrupted the volume of Electronic Word of Mouth for WFH-related products and if Covid-19 changed people's sentiment toward WFH-related products. Finally, we assess which online furniture stores had a more positive or negative impact on sentiment during the covid-19 outbreak. We find that people interacted more about WFH products during the Covid-19 lockdowns, but sentiment towards WFH products worsened. For some online furniture stores, Covid-19 restrictions may explain the changes in sentiment, but firms’ idiosyncrasies also play a role. The methodology of this study allows companies to assess the impact of external effects on customers’ sentiments, allowing them to identify specific problems and to connect more naturally with their customers. | es_ES |
dc.description.sponsorship | This research has been financed by Portuguese public funds through FCT - Fundação para a Ciência e a Tecnologia, I.P., in the framework of the project UIDB/04105/2020. | es_ES |
dc.language | Inglés | es_ES |
dc.publisher | Editorial Universitat Politècnica de València | es_ES |
dc.relation.ispartof | 5th International Conference on Advanced Research Methods and Analytics (CARMA 2023) | |
dc.rights | Reconocimiento - No comercial - Compartir igual (by-nc-sa) | es_ES |
dc.subject | Covid-19 | es_ES |
dc.subject | Electronic Word of Mouth | es_ES |
dc.subject | Sentiment Analysis | es_ES |
dc.subject | es_ES | |
dc.subject | Work From Home | es_ES |
dc.title | Not your Fault, but your Responsibility: Worsened Consumer Sentiment on Work-from-Home Products during COVID-19 | es_ES |
dc.type | Capítulo de libro | es_ES |
dc.type | Comunicación en congreso | es_ES |
dc.relation.projectID | info:eu-repo/grantAgreement/FCT//UIDB%2F04105%2F2020 | es_ES |
dc.rights.accessRights | Abierto | es_ES |
dc.description.bibliographicCitation | Cintra, G.; Grilo, F. (2023). Not your Fault, but your Responsibility: Worsened Consumer Sentiment on Work-from-Home Products during COVID-19. Editorial Universitat Politècnica de València. 127-128. http://hdl.handle.net/10251/201695 | es_ES |
dc.description.accrualMethod | OCS | es_ES |
dc.relation.conferencename | CARMA 2023 - 5th International Conference on Advanced Research Methods and Analytics | es_ES |
dc.relation.conferencedate | Junio 28-30, 2023 | es_ES |
dc.relation.conferenceplace | Sevilla, España | es_ES |
dc.relation.publisherversion | http://ocs.editorial.upv.es/index.php/CARMA/CARMA2023/paper/view/16424 | es_ES |
dc.description.upvformatpinicio | 127 | es_ES |
dc.description.upvformatpfin | 128 | es_ES |
dc.type.version | info:eu-repo/semantics/publishedVersion | es_ES |
dc.relation.pasarela | OCS\16424 | es_ES |
dc.contributor.funder | Fundação para a Ciência e a Tecnologia, Portugal | es_ES |