Innovation process improvement chosen company

Abstract

Every day more organizations decide to improve the quality of their products and services, aiming at customer satisfaction. Without doubt, it is not an easy task. Competition is increasing and costumers become more demanding. In the companies, it is necessary to develop a culture focused on continue improvement, systematization of processes, employees participation, teamwork and creativity. Given the need of survival and competitiveness, analysis and process improvement is not optional, it is essential. It could even say that today, effective and efficient processes do not support a competitive advantage, but, on the contrary, not having them is a great disadvantage. Another consideration to keep in mind is that, a lot of companies chose to implement a Quality Management System based on a model of excellence or the model certificate ISO 9001:2000. This inevitably brings the management of processes and their subsequent document management. A critical success factor in strategy implementation of the system is taking a preliminary decision over how to focus the analysis, improvement and the documentation stage of such processes. Sometimes organizations tend to take extreme positions, from just documenting what they are doing to want to improve all processes, even to re-engineer processes. In the first case we lose the opportunity to use the documents to analyze and improve processes that are ineffective and in the second case the urge to improve everything without prioritizing, transforms the project into something boundless and endless ending discouraging people and many times failure. Often it does not have a specific structure and sufficient to devote to analysis and improvement of key processes being the optimization of resources to the fullest. Key to this work systematically organized. Broadly, there are a number of steps to work productively. First, it is necessary to map overall business processes, allowing clear identification the key processes and support. Then have to inventory all processes (significant, affecting the quality), the order of the mapping done. Then those responsible will be defined, teams, priorities of analysis. It is crucial to work with a schedule clear setting out the implementation time and people will be involved in it. This is documented in an array that must be followed by the head of project management processes, providing the necessary support. Another key element is to establish the methodology to be used, both in relation to teamwork as tools of analysis, improvement and processes documentation. Training in these tools to the personnel involved is essential.