A systematic literature review of Total Quality Management (TQM) implementation in the organization

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dc.contributor.authorPermana, A.es_ES
dc.contributor.authorPurba, H.H.es_ES
dc.contributor.authorRizkiyah, N.D.es_ES
dc.date.accessioned2021-02-17T10:44:18Z
dc.date.available2021-02-17T10:44:18Z
dc.date.issued2021-01-29
dc.description.abstract[EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.en_EN
dc.description.accrualMethodOJSes_ES
dc.description.bibliographicCitationPermana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765es_ES
dc.description.issue1es_ES
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dc.description.sponsorshipThis article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher.es_ES
dc.description.upvformatpfin36es_ES
dc.description.upvformatpinicio25es_ES
dc.description.volume9es_ES
dc.identifier.doi10.4995/ijpme.2021.13765
dc.identifier.eissn2340-4876
dc.identifier.urihttps://riunet.upv.es/handle/10251/161644
dc.languageIngléses_ES
dc.publisherUniversitat Politècnica de Valènciaes_ES
dc.relation.ispartofInternational Journal of Production Management and Engineeringes_ES
dc.relation.pasarelaOJS\13765es_ES
dc.relation.publisherversionhttps://doi.org/10.4995/ijpme.2021.13765es_ES
dc.relation.references10.1080/23311975.2020.1771074es_ES
dc.relation.references10.3390/proceedings2211342es_ES
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dc.relation.references10.14254/2071-8330.2018/11-2/9es_ES
dc.relation.references10.1016/j.proeng.2017.08.050es_ES
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dc.relation.references10.1080/14783363.2012.733256es_ES
dc.relation.references10.1080/14783363.2013.867606es_ES
dc.relation.references10.21776/ub.jam.2019.017.02.11es_ES
dc.relation.references10.25255/jbm.2019.7.3.192.215es_ES
dc.relation.references10.1108/TQM-11-2013-0122es_ES
dc.relation.references10.3846/13923730.2013.843582es_ES
dc.relation.references10.1080/14783363.2013.839167es_ES
dc.relation.references10.1533/9781845698911.1es_ES
dc.relation.references10.14254/1800-5845/2018.14-2.7es_ES
dc.rightsReconocimiento - No comercial - Sin obra derivada (by-nc-nd)es_ES
dc.rights.accessRightsAbiertoes_ES
dc.subjectTQMes_ES
dc.subjectBusiness improvementes_ES
dc.subjectBusiness competitivenesses_ES
dc.titleA systematic literature review of Total Quality Management (TQM) implementation in the organizationes_ES
dc.typeArtículoes_ES
dc.type.versioninfo:eu-repo/semantics/publishedVersiones_ES
dspace.entity.typePublication
upv.uuid0dc92f76-e31a-4b7b-9402-a64bf84583eaes_ES

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International Journal of Production Management and Engineering - Vol 09, No 1 (2021)