Measuring and linking social network knowledge exchange and organisational performance

Abstract

[EN] This paper deals with how to measure social network knowledge exchange and its link with organisational performance. First, it revises both social network analysis and performance measurement techniques, highlighting the main performance elements that may be used. Then, it categorises the main social knowledge network working levels and components from a performance management perspective. It presents the main dimensions of social knowledge networks (actors, knowledge exchange and performance elements) from the performance management point of view. Last but not least, it describes and categorises the main techniques that could be used in order to determine the current and future position inside the social knowledge network (Data Envelopment Analysis). It also emphases the characteristics and pitfalls of the subjective (Analytic Network Processes) and objective techniques (multivariate models), that tend to be used when analyzing the link between social network knowledge exchange and organisational performance.