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Emotional design application to evaluate user impressions of library information desks

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Emotional design application to evaluate user impressions of library information desks

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Cortés Villalba, CD.; Gil Leiva, I.; Artacho Ramírez, MÁ. (2017). Emotional design application to evaluate user impressions of library information desks. Library & Information Science Research. 39(4):311-318. https://doi.org/10.1016/j.lisr.2017.11.004

Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/134321

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Title: Emotional design application to evaluate user impressions of library information desks
Author: Cortés Villalba, Carmen Dolores Gil Leiva, Isidoro Artacho Ramírez, Miguel Ángel
UPV Unit: Universitat Politècnica de València. Departamento de Proyectos de Ingeniería - Departament de Projectes d'Enginyeria
Universitat Politècnica de València. Departamento de Comunicación Audiovisual, Documentación e Historia del Arte - Departament de Comunicació Audiovisual, Documentació i Història de l'Art
Issued date:
Abstract:
[EN] To evaluate the quality of service it is critical to know the concepts on which such evaluations are made from the user point of view. Differential semantics was applied in an emotional design framework to identify ...[+]
Subjects: Emotional Design , Differential Semantics , Perceived Quality of Service Environments , User Behavior
Copyrigths: Reserva de todos los derechos
Source:
Library & Information Science Research. (issn: 0740-8188 )
DOI: 10.1016/j.lisr.2017.11.004
Publisher:
Elsevier
Publisher version: https://doi.org/10.1016/j.lisr.2017.11.004
Type: Artículo

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