Cortés Villalba, CD.; Gil Leiva, I.; Artacho Ramírez, MÁ. (2017). Emotional design application to evaluate user impressions of library information desks. Library & Information Science Research. 39(4):311-318. https://doi.org/10.1016/j.lisr.2017.11.004
Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/134321
Title: | Emotional design application to evaluate user impressions of library information desks | |
Author: | Cortés Villalba, Carmen Dolores Gil Leiva, Isidoro | |
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[EN] To evaluate the quality of service it is critical to know the concepts on which such evaluations are made from the user point of view. Differential semantics was applied in an emotional design framework to identify ...[+]
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Copyrigths: | Reserva de todos los derechos | |
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Publisher version: | https://doi.org/10.1016/j.lisr.2017.11.004 | |
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