Mostrar el registro sencillo del ítem
dc.contributor.author | Garrigós Simón, Fernando José | es_ES |
dc.contributor.author | Narangajavana-Kaosiri, Yeamduan | es_ES |
dc.contributor.author | Narangajavana, Yeamdao | es_ES |
dc.date.accessioned | 2020-04-17T12:52:36Z | |
dc.date.available | 2020-04-17T12:52:36Z | |
dc.date.issued | 2019-07-02 | es_ES |
dc.identifier.uri | http://hdl.handle.net/10251/140987 | |
dc.description.abstract | [EN] The literature about quality has experienced an important expansion in the tourism sector in the last decade. This is a result of the importance of quality issues when attempting to maintain and expand sustainable business models for tourism organizations and destinations, which are critical to strengthen competitiveness in the new framework. This relevance has been reflected in the tourism literature, with numerous papers focusing on the topic of quality. Nevertheless, despite its importance, there is a lack of studies and reviews of this literature. In order to overcome this problem, this paper develops a bibliometric and visualization analysis of the literature that examines the topics of tourism and quality together. Specifically, the article studies the 4625 documents on this issue published until the end of 2018 in the Web of Science Core Collection database, by using the co-occurrence of keywords, co-citation, bibliographic coupling, and co-authorship analyses. In addition, the VOSviewer program was used to map the diverse clusters or relationships among the literature. The results showed the trends and impact of this literature, and also the main papers, authors, journals, institutions, and even countries that focus on tourism and quality aspects together. They are useful for researchers and practitioners when dealing with this topic, in order to better understand the situation of this issue and its development. | es_ES |
dc.description.sponsorship | This research was funded by Universitat Politecnica de Valencia, Universitat Jaume I. and The APC was funded by Walailak University. | es_ES |
dc.language | Inglés | es_ES |
dc.publisher | MDPI AG | es_ES |
dc.relation.ispartof | Sustainability | es_ES |
dc.rights | Reconocimiento (by) | es_ES |
dc.subject | Tourism | es_ES |
dc.subject | Quality | es_ES |
dc.subject | Bibliometric | es_ES |
dc.subject | Visualization | es_ES |
dc.subject | Competitiveness | es_ES |
dc.subject | Sustainability | es_ES |
dc.subject.classification | ORGANIZACION DE EMPRESAS | es_ES |
dc.title | Quality in Tourism Literature: A Bibliometric Review | es_ES |
dc.type | Artículo | es_ES |
dc.identifier.doi | 10.3390/su11143859 | es_ES |
dc.rights.accessRights | Abierto | es_ES |
dc.contributor.affiliation | Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses | es_ES |
dc.description.bibliographicCitation | Garrigós Simón, FJ.; Narangajavana-Kaosiri, Y.; Narangajavana, Y. (2019). Quality in Tourism Literature: A Bibliometric Review. Sustainability. 11(14):1-22. https://doi.org/10.3390/su11143859 | es_ES |
dc.description.accrualMethod | S | es_ES |
dc.relation.publisherversion | https://doi.org/10.3390/su11143859 | es_ES |
dc.description.upvformatpinicio | 1 | es_ES |
dc.description.upvformatpfin | 22 | es_ES |
dc.type.version | info:eu-repo/semantics/publishedVersion | es_ES |
dc.description.volume | 11 | es_ES |
dc.description.issue | 14 | es_ES |
dc.identifier.eissn | 2071-1050 | es_ES |
dc.relation.pasarela | S\398649 | es_ES |
dc.contributor.funder | Universitat Politècnica de València | es_ES |
dc.contributor.funder | Universitat Jaume I | |
dc.contributor.funder | Walailak University | |
dc.description.references | Armenski, T., Dwyer, L., & Pavluković, V. (2017). Destination Competitiveness: Public and Private Sector Tourism Management in Serbia. Journal of Travel Research, 57(3), 384-398. doi:10.1177/0047287517692445 | es_ES |
dc.description.references | Broadus, R. N. (1987). Toward a definition of «bibliometrics». Scientometrics, 12(5-6), 373-379. doi:10.1007/bf02016680 | es_ES |
dc.description.references | Garrigos-Simon, F., Narangajavana-Kaosiri, Y., & Lengua-Lengua, I. (2018). Tourism and Sustainability: A Bibliometric and Visualization Analysis. Sustainability, 10(6), 1976. doi:10.3390/su10061976 | es_ES |
dc.description.references | Michael Hall, C. (2011). Publish and perish? Bibliometric analysis, journal ranking and the assessment of research quality in tourism. Tourism Management, 32(1), 16-27. doi:10.1016/j.tourman.2010.07.001 | es_ES |
dc.description.references | Benckendorff, P., & Zehrer, A. (2013). A NETWORK ANALYSIS OF TOURISM RESEARCH. Annals of Tourism Research, 43, 121-149. doi:10.1016/j.annals.2013.04.005 | es_ES |
dc.description.references | Yuan, Y., Gretzel, U., & Tseng, Y.-H. (2014). Revealing the Nature of Contemporary Tourism Research: Extracting Common Subject Areas through Bibliographic Coupling. International Journal of Tourism Research, 17(5), 417-431. doi:10.1002/jtr.2004 | es_ES |
dc.description.references | Barrios, M., Borrego, A., Vilaginés, A., Ollé, C., & Somoza, M. (2008). A bibliometric study of psychological research on tourism. Scientometrics, 77(3), 453-467. doi:10.1007/s11192-007-1952-0 | es_ES |
dc.description.references | De la Hoz-Correa, A., Muñoz-Leiva, F., & Bakucz, M. (2018). Past themes and future trends in medical tourism research: A co-word analysis. Tourism Management, 65, 200-211. doi:10.1016/j.tourman.2017.10.001 | es_ES |
dc.description.references | García-Lillo, F., Claver-Cortés, E., Úbeda-García, M., Marco-Lajara, B., & Zaragoza-Sáez, P. C. (2018). Mapping the «intellectual structure» of research on human resources in the «tourism and hospitality management scientific domain». International Journal of Contemporary Hospitality Management, 30(3), 1741-1768. doi:10.1108/ijchm-04-2017-0187 | es_ES |
dc.description.references | Buhalis, D. (2000). Marketing the competitive destination of the future. Tourism Management, 21(1), 97-116. doi:10.1016/s0261-5177(99)00095-3 | es_ES |
dc.description.references | Hoegh-Guldberg, O., Mumby, P. J., Hooten, A. J., Steneck, R. S., Greenfield, P., Gomez, E., … Hatziolos, M. E. (2007). Coral Reefs Under Rapid Climate Change and Ocean Acidification. Science, 318(5857), 1737-1742. doi:10.1126/science.1152509 | es_ES |
dc.description.references | Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785-804. doi:10.1016/s0160-7383(99)00108-5 | es_ES |
dc.description.references | Bigné, J. E., Sánchez, M. I., & Sánchez, J. (2001). Tourism image, evaluation variables and after purchase behaviour: inter-relationship. Tourism Management, 22(6), 607-616. doi:10.1016/s0261-5177(01)00035-8 | es_ES |
dc.description.references | Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50. doi:10.1177/002224298504900403 | es_ES |
dc.description.references | Reeves, C. A., & Bednar, D. A. (1994). DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS. Academy of Management Review, 19(3), 419-445. doi:10.5465/amr.1994.9412271805 | es_ES |
dc.description.references | Kandampully, J. (2000). The impact of demand fluctuation on the quality of service: a tourism industry example. Managing Service Quality: An International Journal, 10(1), 10-19. doi:10.1108/09604520010307012 | es_ES |
dc.description.references | “Quality”http://sdt.unwto.org/en/content/quality | es_ES |
dc.description.references | Uysal, M., Sirgy, M. J., Woo, E., & Kim, H. (Lina). (2016). Quality of life (QOL) and well-being research in tourism. Tourism Management, 53, 244-261. doi:10.1016/j.tourman.2015.07.013 | es_ES |
dc.description.references | Garrigós-Simón, F. J., Galdón-Salvador, J. L., & Gil-Pechuán, I. (2015). The Economic Sustainability of Tourism Growth through Leakage Calculation. Tourism Economics, 21(4), 721-739. doi:10.5367/te.2014.0372 | es_ES |
dc.description.references | Honarpour, A., Jusoh, A., & Md Nor, K. (2017). Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Quality Management & Business Excellence, 29(7-8), 798-816. doi:10.1080/14783363.2016.1238760 | es_ES |
dc.description.references | Prayag, G. (2009). TOURISTS’ EVALUATIONS OF DESTINATION IMAGE, SATISFACTION, AND FUTURE BEHAVIORAL INTENTIONS—THE CASE OF MAURITIUS. Journal of Travel & Tourism Marketing, 26(8), 836-853. doi:10.1080/10548400903358729 | es_ES |
dc.description.references | Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The Behavioral Consequences of Service Quality. Journal of Marketing, 60(2), 31. doi:10.2307/1251929 | es_ES |
dc.description.references | Lynn Shostack, G. (1982). How to Design a Service. European Journal of Marketing, 16(1), 49-63. doi:10.1108/eum0000000004799 | es_ES |
dc.description.references | Crompton, J. L., & Love, L. L. (1995). The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival. Journal of Travel Research, 34(1), 11-24. doi:10.1177/004728759503400102 | es_ES |
dc.description.references | Wu, H.-C., Li, M.-Y., & Li, T. (2014). A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention. Journal of Hospitality & Tourism Research, 42(1), 26-73. doi:10.1177/1096348014563396 | es_ES |
dc.description.references | Atilgan, E., Akinci, S., & Aksoy, S. (2003). Mapping service quality in the tourism industry. Managing Service Quality: An International Journal, 13(5), 412-422. doi:10.1108/09604520310495877 | es_ES |
dc.description.references | Merigó, J. M., & Yang, J.-B. (2016). Accounting Research: A Bibliometric Analysis. Australian Accounting Review, 27(1), 71-100. doi:10.1111/auar.12109 | es_ES |
dc.description.references | Delgado López-Cózar, E., Robinson-García, N., & Torres-Salinas, D. (2013). The Google scholar experiment: How to index false papers and manipulate bibliometric indicators. Journal of the Association for Information Science and Technology, 65(3), 446-454. doi:10.1002/asi.23056 | es_ES |
dc.description.references | Cancino, C., Merigó, J. M., Coronado, F., Dessouky, Y., & Dessouky, M. (2017). Forty years of Computers & Industrial Engineering: A bibliometric analysis. Computers & Industrial Engineering, 113, 614-629. doi:10.1016/j.cie.2017.08.033 | es_ES |
dc.description.references | Blanco-Mesa, F., Merigó, J. M., & Gil-Lafuente, A. M. (2017). Fuzzy decision making: A bibliometric-based review. Journal of Intelligent & Fuzzy Systems, 32(3), 2033-2050. doi:10.3233/jifs-161640 | es_ES |
dc.description.references | Merigó, J. M., Gil-Lafuente, A. M., & Yager, R. R. (2015). An overview of fuzzy research with bibliometric indicators. Applied Soft Computing, 27, 420-433. doi:10.1016/j.asoc.2014.10.035 | es_ES |
dc.description.references | Hirsch, J. E. (2005). An index to quantify an individual’s scientific research output. Proceedings of the National Academy of Sciences, 102(46), 16569-16572. doi:10.1073/pnas.0507655102 | es_ES |
dc.description.references | Van Eck, N. J., & Waltman, L. (2009). Software survey: VOSviewer, a computer program for bibliometric mapping. Scientometrics, 84(2), 523-538. doi:10.1007/s11192-009-0146-3 | es_ES |
dc.description.references | Small, H. (1973). Co-citation in the scientific literature: A new measure of the relationship between two documents. Journal of the American Society for Information Science, 24(4), 265-269. doi:10.1002/asi.4630240406 | es_ES |
dc.description.references | Kessler, M. M. (1963). Bibliographic coupling between scientific papers. American Documentation, 14(1), 10-25. doi:10.1002/asi.5090140103 | es_ES |
dc.description.references | Liao, H., Tang, M., Luo, L., Li, C., Chiclana, F., & Zeng, X.-J. (2018). A Bibliometric Analysis and Visualization of Medical Big Data Research. Sustainability, 10(2), 166. doi:10.3390/su10010166 | es_ES |
dc.description.references | Chen, C.-F., & Chen, F.-S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35. doi:10.1016/j.tourman.2009.02.008 | es_ES |
dc.description.references | Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50. doi:10.1177/002224378101800104 | es_ES |
dc.description.references | Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tourism Management, 26(1), 45-56. doi:10.1016/j.tourman.2003.08.016 | es_ES |
dc.description.references | Zeithaml, V. A. (1988). Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence. Journal of Marketing, 52(3), 2-22. doi:10.1177/002224298805200302 | es_ES |
dc.description.references | Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218. doi:10.1016/s0022-4359(00)00028-2 | es_ES |
dc.description.references | Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423. doi:10.1037/0033-2909.103.3.411 | es_ES |
dc.description.references | Reyes-Gonzalez, L., Gonzalez-Brambila, C. N., & Veloso, F. (2016). Using co-authorship and citation analysis to identify research groups: a new way to assess performance. Scientometrics, 108(3), 1171-1191. doi:10.1007/s11192-016-2029-8 | es_ES |
dc.description.references | Lai, K., Li, J., & Scott, N. (2015). Tourism problemology: Reflexivity of knowledge making. Annals of Tourism Research, 51, 17-33. doi:10.1016/j.annals.2014.12.003 | es_ES |
dc.subject.ods | 01.- Erradicar la pobreza en todas sus formas en todo el mundo | es_ES |