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A systematic literature review of Total Quality Management (TQM) implementation in the organization

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A systematic literature review of Total Quality Management (TQM) implementation in the organization

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Nombre: Permana;Purba;Rizkiyah ...
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dc.contributor.author Permana, A. es_ES
dc.contributor.author Purba, H.H. es_ES
dc.contributor.author Rizkiyah, N.D. es_ES
dc.date.accessioned 2021-02-17T10:44:18Z
dc.date.available 2021-02-17T10:44:18Z
dc.date.issued 2021-01-29
dc.identifier.uri http://hdl.handle.net/10251/161644
dc.description.abstract [EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale. es_ES
dc.description.sponsorship This article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher. es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València es_ES
dc.relation.ispartof International Journal of Production Management and Engineering es_ES
dc.rights Reconocimiento - No comercial - Sin obra derivada (by-nc-nd) es_ES
dc.subject TQM es_ES
dc.subject Business improvement es_ES
dc.subject Business competitiveness es_ES
dc.title A systematic literature review of Total Quality Management (TQM) implementation in the organization es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.4995/ijpme.2021.13765
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Permana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765 es_ES
dc.description.accrualMethod OJS es_ES
dc.relation.publisherversion https://doi.org/10.4995/ijpme.2021.13765 es_ES
dc.description.upvformatpinicio 25 es_ES
dc.description.upvformatpfin 36 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 9 es_ES
dc.description.issue 1 es_ES
dc.identifier.eissn 2340-4876
dc.relation.pasarela OJS\13765 es_ES
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