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Comparative study of AR versus video tutorials for minor maintenance operations

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Comparative study of AR versus video tutorials for minor maintenance operations

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dc.contributor.author Morillo, Pedro es_ES
dc.contributor.author García García, Inmaculada es_ES
dc.contributor.author Orduña, Juan M. es_ES
dc.contributor.author Fernández, Marcos es_ES
dc.contributor.author Juan, M.-Carmen es_ES
dc.date.accessioned 2021-05-28T03:33:39Z
dc.date.available 2021-05-28T03:33:39Z
dc.date.issued 2020-03 es_ES
dc.identifier.issn 1380-7501 es_ES
dc.identifier.uri http://hdl.handle.net/10251/166906
dc.description.abstract [EN] Augmented Reality (AR) has become a mainstream technology in the development of solutions for repair and maintenance operations. Although most of the AR solutions are still limited to specific contexts in industry, some consumer electronics companies have started to offer pre-packaged AR solutions as alternative to video-based tutorials (VT) for minor maintenance operations. In this paper, we present a comparative study of the acquired knowledge and user perception achieved with AR and VT solutions in some maintenance tasks of IT equipment. The results indicate that both systems help users to acquire knowledge in various aspects of equipment maintenance. Although no statistically significant differences were found between AR and VT solutions, users scored higher on the AR version in all cases. Moreover, the users explicitly preferred the AR version when evaluating three different usability and satisfaction criteria. For the AR version, a strong and significant correlation was found between the satisfaction and the achieved knowledge. Since the AR solution achieved similar learning results with higher usability scores than the video-based tutorials, these results suggest that AR solutions are the most effective approach to substitute the typical paper-based instructions in consumer electronics. es_ES
dc.description.sponsorship This work has been supported by Spanish MINECO and EU ERDF programs under grant RTI2018-098156-B-C55. es_ES
dc.language Inglés es_ES
dc.publisher Springer-Verlag es_ES
dc.relation info:eu-repo/grantAgreement/AEI/Plan Estatal de Investigación Científica y Técnica y de Innovación 2017-2020/RTI2018-098156-B-C55/ES/MEJORA DE APLICACIONES BIOINFORMATICAS, PROYECCION INMERSIVA Y SERVICIOS CLOUD/ es_ES
dc.relation.ispartof Multimedia Tools and Applications es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Augmented Reality es_ES
dc.subject Comparative study es_ES
dc.subject Real user study es_ES
dc.subject Multimedia-based learning es_ES
dc.subject Equipment maintenance es_ES
dc.subject.classification LENGUAJES Y SISTEMAS INFORMATICOS es_ES
dc.title Comparative study of AR versus video tutorials for minor maintenance operations es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1007/s11042-019-08437-9 es_ES
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Sistemas Informáticos y Computación - Departament de Sistemes Informàtics i Computació es_ES
dc.description.bibliographicCitation Morillo, P.; García García, I.; Orduña, JM.; Fernández, M.; Juan, M. (2020). Comparative study of AR versus video tutorials for minor maintenance operations. Multimedia Tools and Applications. 79(11-12):7073-7100. https://doi.org/10.1007/s11042-019-08437-9 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion https://doi.org/10.1007/s11042-019-08437-9 es_ES
dc.description.upvformatpinicio 7073 es_ES
dc.description.upvformatpfin 7100 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 79 es_ES
dc.description.issue 11-12 es_ES
dc.relation.pasarela S\400874 es_ES
dc.contributor.funder Agencia Estatal de Investigación es_ES
dc.contributor.funder European Regional Development Fund es_ES


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