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A Taxonomy of Quality Metrics for Cloud Services

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A Taxonomy of Quality Metrics for Cloud Services

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dc.contributor.author Guerron, Ximena es_ES
dc.contributor.author Abrahao Gonzales, Silvia Mara es_ES
dc.contributor.author Insfran, Emilio es_ES
dc.contributor.author Fernández-Diego, Marta es_ES
dc.contributor.author González-Ladrón-de-Guevara, Fernando es_ES
dc.date.accessioned 2021-07-02T03:31:04Z
dc.date.available 2021-07-02T03:31:04Z
dc.date.issued 2020 es_ES
dc.identifier.uri http://hdl.handle.net/10251/168677
dc.description.abstract [EN] A large number of metrics with which to assess the quality of cloud services have been proposed over the last years. However, this knowledge is still dispersed, and stakeholders have little or no guidance when choosing metrics that will be suitable to evaluate their cloud services. The objective of this paper is, therefore, to systematically identify, taxonomically classify, and compare existing quality of service (QoS) metrics in the cloud computing domain. We conducted a systematic literature review of 84 studies selected from a set of 4333 studies that were published from 2006 to November 2018. We specifically identified 470 metric operationalizations that were then classified using a taxonomy, which is also introduced in this paper. The data extracted from the metrics were subsequently analyzed using thematic analysis. The findings indicated that most metrics evaluate quality attributes related to performance efficiency (64%) and that there is a need for metrics that evaluate other characteristics, such as security and compatibility. The majority of the metrics are used during the Operation phase of the cloud services and are applied to the running service. Our results also revealed that metrics for cloud services are still in the early stages of maturity only 10% of the metrics had been empirically validated. The proposed taxonomy can be used by practitioners as a guideline when specifying service level objectives or deciding which metric is best suited to the evaluation of their cloud services, and by researchers as a comprehensive quality framework in which to evaluate their approaches. es_ES
dc.description.sponsorship This work was supported by the Spanish Ministry of Science, Innovation and Universities through the Adapt@Cloud Project under Grant TIN2017-84550-R. The work of Ximena Guerron was supported in part by the Universidad Central del Ecuador (UCE), and in part by the Banco Central del Ecuador. es_ES
dc.language Inglés es_ES
dc.publisher Institute of Electrical and Electronics Engineers es_ES
dc.relation GVA/AICO/2020/113 es_ES
dc.relation info:eu-repo/grantAgreement/AEI/Plan Estatal de Investigación Científica y Técnica y de Innovación 2013-2016/TIN2017-84550-R/ES/ADAPTACION DINAMICA DE SERVICIOS CLOUD CENTRADA EN EL USUARIO/ es_ES
dc.relation.ispartof IEEE Access es_ES
dc.rights Reconocimiento (by) es_ES
dc.subject Software quality es_ES
dc.subject Metrics es_ES
dc.subject Cloud services es_ES
dc.subject Systematic literature review es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.subject.classification LENGUAJES Y SISTEMAS INFORMATICOS es_ES
dc.title A Taxonomy of Quality Metrics for Cloud Services es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1109/ACCESS.2020.3009079 es_ES
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Sistemas Informáticos y Computación - Departament de Sistemes Informàtics i Computació es_ES
dc.description.bibliographicCitation Guerron, X.; Abrahao Gonzales, SM.; Insfran, E.; Fernández-Diego, M.; González-Ladrón-De-Guevara, F. (2020). A Taxonomy of Quality Metrics for Cloud Services. IEEE Access. 8:131461-131498. https://doi.org/10.1109/ACCESS.2020.3009079 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion https://doi.org/10.1109/ACCESS.2020.3009079 es_ES
dc.description.upvformatpinicio 131461 es_ES
dc.description.upvformatpfin 131498 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 8 es_ES
dc.identifier.eissn 2169-3536 es_ES
dc.relation.pasarela S\422661 es_ES
dc.contributor.funder Generalitat Valenciana es_ES
dc.contributor.funder Banco Central del Ecuador es_ES
dc.contributor.funder Universidad Central del Ecuador es_ES
dc.contributor.funder Agencia Estatal de Investigación es_ES


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