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PHYRON: cognitive computing for the creation of an innovative Intelligence Experience Center

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PHYRON: cognitive computing for the creation of an innovative Intelligence Experience Center

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dc.contributor.author Ruiz, Maria es_ES
dc.contributor.author Rodriguez, Juan José es_ES
dc.contributor.author Erlaiz, Gorka es_ES
dc.contributor.author Olibares, Iratxe es_ES
dc.date.accessioned 2021-07-29T09:56:17Z
dc.date.available 2021-07-29T09:56:17Z
dc.date.issued 2021-07-28
dc.identifier.uri http://hdl.handle.net/10251/170826
dc.description.abstract [EN] This research presents the results of a project called “PHYRON: Cognitive Computing for the creation of an innovative Intelligence Experience Center”, funded by the Basque Government (Economic Development, Sustainability and Environment Department). The project started in April 2019 and it will end in December 2021. Its main objective was to arrange an industrial research about cognitive computing. The main aim was the application of these systems for the development of an Intelligent Experience Center (IExC) to facilitate:  i) enrichment of processes, products and services, in general client experiences, ii) automatic generation of technical predictions related to the product and the client behaviour through the exploitation of acquired knowledge, and iii) rationalization and automation of the processes that are involved in the after sale services both at technical and management level. The technological outcome presented in this paper is built using cognitive engines to enable learning from the client experience, and predictive models to anticipate client necessities. es_ES
dc.description.sponsorship We would like to thank the Basque Government for their support in the development of this project. Special thanks to the Economic Development, Sustainability and Environment Department. es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València es_ES
dc.relation.ispartof International Journal of Production Management and Engineering es_ES
dc.rights Reconocimiento - No comercial - Sin obra derivada (by-nc-nd) es_ES
dc.subject Cognitive computing es_ES
dc.subject Digitalization es_ES
dc.subject Digital transformation es_ES
dc.subject Predictive models es_ES
dc.subject Algorithms es_ES
dc.subject Big data es_ES
dc.title PHYRON: cognitive computing for the creation of an innovative Intelligence Experience Center es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.4995/ijpme.2021.15300
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Ruiz, M.; Rodriguez, JJ.; Erlaiz, G.; Olibares, I. (2021). PHYRON: cognitive computing for the creation of an innovative Intelligence Experience Center. International Journal of Production Management and Engineering. 9(2):103-112. https://doi.org/10.4995/ijpme.2021.15300 es_ES
dc.description.accrualMethod OJS es_ES
dc.relation.publisherversion https://doi.org/10.4995/ijpme.2021.15300 es_ES
dc.description.upvformatpinicio 103 es_ES
dc.description.upvformatpfin 112 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 9 es_ES
dc.description.issue 2 es_ES
dc.identifier.eissn 2340-4876
dc.relation.pasarela OJS\15300 es_ES
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