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Identifying and Prioritizing the Effective Criteria in Selecting Lean Six Sigma Improvement Projects in the Healthcare Sector

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Identifying and Prioritizing the Effective Criteria in Selecting Lean Six Sigma Improvement Projects in the Healthcare Sector

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dc.contributor.author Bazrkar, Ardeshir es_ES
dc.contributor.author Aramoon, Vahid es_ES
dc.contributor.author Aramoon, Erfan es_ES
dc.date.accessioned 2021-12-16T13:51:20Z
dc.date.available 2021-12-16T13:51:20Z
dc.date.issued 2021-06-07
dc.identifier.uri http://hdl.handle.net/10251/178478
dc.description.abstract [EN] The main objective of this study was to identify and prioritize effective criteria in selecting Lean Six Sigma improvement projects in the healthcare and treatment sector in Iran. The present study was an applied research in terms of objective and a descriptive and analytical one according to the research methodology and data collection approach. The research statistical population included experts and managers with experience in the field of implementing the lean six sigma methodology in the field of healthcare and treatment in Iran. We used interviews and questionnaire tools to collect the data. The effective criteria were identified through reviewing previous research, which were then prioritized based on the experts’ opinions using the BWM method. According to the results, out of the six main dimensions and 20 criteria identified, the customer development dimension with a weight of 0.387 and the customer satisfaction criterion with a weight of 0.066 were determined as the most effective dimension and the most effective criterion, respectively. Accordingly, the directors of medical centers and organizations affiliated with the healthcare sector are recommended to pay special attention to these defined criteria of the customer development dimension to effectively implement the lean six sigma methodology and managing an effective customer relationship. es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València es_ES
dc.relation.ispartof WPOM-Working Papers on Operations Management es_ES
dc.rights Reconocimiento (by) es_ES
dc.subject Improvement projects es_ES
dc.subject Lean Six Sigma es_ES
dc.subject Healthcare Sector es_ES
dc.subject BWM method es_ES
dc.title Identifying and Prioritizing the Effective Criteria in Selecting Lean Six Sigma Improvement Projects in the Healthcare Sector es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.4995/wpom.15766
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Bazrkar, A.; Aramoon, V.; Aramoon, E. (2021). Identifying and Prioritizing the Effective Criteria in Selecting Lean Six Sigma Improvement Projects in the Healthcare Sector. WPOM-Working Papers on Operations Management. 12(2):41-55. https://doi.org/10.4995/wpom.15766 es_ES
dc.description.accrualMethod OJS es_ES
dc.relation.publisherversion https://doi.org/10.4995/wpom.15766 es_ES
dc.description.upvformatpinicio 41 es_ES
dc.description.upvformatpfin 55 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 12 es_ES
dc.description.issue 2 es_ES
dc.identifier.eissn 1989-9068
dc.relation.pasarela OJS\15766 es_ES
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