Relationship between the indicators of the higher education quality assurance system and the ISO 9001:2015 Quality Management System: a literature review

Abstract

[EN] The main objective of this work is to contribute to the literature that analyzes the adoption of a quality management system (QMS) ISO 9001:2015 and the implementation of the indicators established in the quality assurance system (QAS) in Higher Education Institutions (HEIs). To do this, a systematic review of the literature on the subject is carried out using the following databases: Educational Source, Elsevier (Science Direct), Springer and Taylosr & Francis. The following research questions were formulated: 1) Is there a relationship between the indicators of the QAS of HEIs and the indicators of the ISO 9001: 2015 QMS?; 2) Does the implementation of the QAS indicators of HEIs and the ISO 9001:2015 QMS promote innovation in institutional processes?; 3) Does the implementation of the HEIs QAS indicators and the ISO 9001:2015 QMS promote the generation of institutional competitive advantages? The main findings suggest that the relationship may become possible considering that processes and services are significantly improved when quality management is implemented in institutions, because it has a positive effect on the development of the innovation and in the generation of competitive advantages. The possible relationships are determined and the conclusions of the analysis are presented.