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Fulfillment costs in online grocery retailing: comparing retail store and warehouse strategies

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Fulfillment costs in online grocery retailing: comparing retail store and warehouse strategies

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dc.contributor.author Rodríguez-García, Miguel es_ES
dc.contributor.author Ortiz Bas, Angel es_ES
dc.contributor.author Prado-Prado, José Carlos es_ES
dc.contributor.author Lyons, Andrew es_ES
dc.date.accessioned 2023-11-07T09:59:17Z
dc.date.available 2023-11-07T09:59:17Z
dc.date.issued 2023-07-31
dc.identifier.uri http://hdl.handle.net/10251/199413
dc.description.abstract [EN] This study develops a framework that structures the operational costs of online grocery retailing in order to identify which is the most suitable e-fulfillment strategy. The cost framework was designed by applying time-driven activity-based costing (TDABC) and is based on the insights of two large European grocery retailers, which operate retail store and warehouse e-fulfillment strategies respectively. Cost information was collected, and activity-oriented process modeling was carried out in the field to identify the most relevant e-fulfillment cost drivers. For the retail store strategy, picking costs were the highest among e-fulfillment activities and up to twice as high as for the warehouse strategy. For the warehouse strategy, delivery costs were the highest and 50% higher than for the retail store strategy. Less studied logistics activities such as unpacking and reverse logistics all together accounted for up to one third of total expenses for both strategies. In omnichannel, operations and logistics managers must still ensure the profitability of the online channel if they want to succeed in the grocery business. This framework will help managers identify and estimate the most relevant cost drivers, and to allocate them to the main operational activities. es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València es_ES
dc.relation.ispartof International Journal of Production Management and Engineering es_ES
dc.rights Reconocimiento - No comercial - Compartir igual (by-nc-sa) es_ES
dc.subject Cost Analysis es_ES
dc.subject Online fulfillment es_ES
dc.subject Fulfillment costs es_ES
dc.subject Online grocery retailing es_ES
dc.subject Omnichannel retail es_ES
dc.title Fulfillment costs in online grocery retailing: comparing retail store and warehouse strategies es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.4995/ijpme.2023.18442
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Escuela Técnica Superior de Ingenieros Industriales - Escola Tècnica Superior d'Enginyers Industrials es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.contributor.affiliation Universitat Politècnica de València. Centro de Investigación en Gestión e Ingeniería de Producción - Centre d'Investigació en Gestió i Enginyeria de Producció es_ES
dc.description.bibliographicCitation Rodríguez-García, M.; Ortiz Bas, A.; Prado-Prado, JC.; Lyons, A. (2023). Fulfillment costs in online grocery retailing: comparing retail store and warehouse strategies. International Journal of Production Management and Engineering. 11(2):127-145. https://doi.org/10.4995/ijpme.2023.18442 es_ES
dc.description.accrualMethod OJS es_ES
dc.relation.publisherversion https://doi.org/10.4995/ijpme.2023.18442 es_ES
dc.description.upvformatpinicio 127 es_ES
dc.description.upvformatpfin 145 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 11 es_ES
dc.description.issue 2 es_ES
dc.identifier.eissn 2340-4876
dc.relation.pasarela OJS\18442 es_ES
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