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dc.contributor.author | Sanz-Blas, Silvia![]() |
es_ES |
dc.contributor.author | Buzova, Daniela![]() |
es_ES |
dc.contributor.author | Garrigós Simón, Fernando José![]() |
es_ES |
dc.date.accessioned | 2024-05-15T18:08:51Z | |
dc.date.available | 2024-05-15T18:08:51Z | |
dc.date.issued | 2024-05 | es_ES |
dc.identifier.issn | 0742-6046 | es_ES |
dc.identifier.uri | http://hdl.handle.net/10251/204177 | |
dc.description.abstract | [EN] The existing research on the impact of crowding on visitors' experiences has yielded mixed results, mainly due to inadequate conceptualization and measurement of the phenomenon. To address this issue, we adopted a mixed-methods approach. We first conducted a qualitative study (Study 1, focus group based) to understand (i) how consumers perceive crowding at leisure places, (ii) the sources of crowding (spatial or social), and (iii) its effects on their experiences and future behaviors. For Study 2 we collected quantitative data through a survey (n = 537 respondents) to estimate the association between objective and subjective measures of crowding, the relative contribution of human and spatial crowding to visitors' overall crowding perceptions and its impact on satisfaction and behavioral intentions. The results indicated there is a weak association between objective and perceived human crowding, which makes subjective measures more appropriate for assessing crowdedness. A formative two-dimensional (human and spatial) conceptualization of crowding more adequately captures visitors' perceptions. The influence of each dimension is context-dependent, such that human crowding is more problematic for visitors to monuments, while cruise ship tourists are less tolerant of spatial crowding. The findings also revealed that crowding negatively affects visitors' satisfaction, while its impact on behavioral intentions is mostly nonsignificant for cruise ship tourists. | es_ES |
dc.description.sponsorship | Conselleria de Educacion, Universidades y Empleo | es_ES |
dc.language | Inglés | es_ES |
dc.publisher | John Wiley & Sons | es_ES |
dc.relation.ispartof | Psychology and Marketing | es_ES |
dc.rights | Reconocimiento - No comercial - Sin obra derivada (by-nc-nd) | es_ES |
dc.subject | Behavioral intentions | es_ES |
dc.subject | Crowding | es_ES |
dc.subject | Cruise tourism | es_ES |
dc.subject | Human crowding | es_ES |
dc.subject | Satisfaction | es_ES |
dc.subject | Spatial crowding | es_ES |
dc.subject.classification | ORGANIZACION DE EMPRESAS | es_ES |
dc.title | Understanding crowding perceptions and their impact on place experience: Insights from a mixed-methods study | es_ES |
dc.type | Artículo | es_ES |
dc.identifier.doi | 10.1002/mar.21964 | es_ES |
dc.rights.accessRights | Abierto | es_ES |
dc.contributor.affiliation | Universitat Politècnica de València. Escola Tècnica Superior d'Enginyeria Informàtica | es_ES |
dc.description.bibliographicCitation | Sanz-Blas, S.; Buzova, D.; Garrigós Simón, FJ. (2024). Understanding crowding perceptions and their impact on place experience: Insights from a mixed-methods study. Psychology and Marketing. 41(5):1022-1035. https://doi.org/10.1002/mar.21964 | es_ES |
dc.description.accrualMethod | S | es_ES |
dc.relation.publisherversion | https://doi.org/10.1002/mar.21964 | es_ES |
dc.description.upvformatpinicio | 1022 | es_ES |
dc.description.upvformatpfin | 1035 | es_ES |
dc.type.version | info:eu-repo/semantics/publishedVersion | es_ES |
dc.description.volume | 41 | es_ES |
dc.description.issue | 5 | es_ES |
dc.relation.pasarela | S\513735 | es_ES |
dc.contributor.funder | Generalitat Valenciana | es_ES |
dc.subject.ods | 11.- Conseguir que las ciudades y los asentamientos humanos sean inclusivos, seguros, resilientes y sostenibles | es_ES |
dc.subject.ods | 12.- Garantizar las pautas de consumo y de producción sostenibles | es_ES |