A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services

Abstract

[EN] Concerning the increase in the number of trips and tourists after the Covid-19 pandemic TSPs (Transport Service Providers) and transport organizations are trying to improve their operability to answer the need and expectations of passengers. This paper presents a methodology to assess and evaluate to what extent innovative technologies meet the needs of tourists and TSPs involved in the digital ecosystem for door-to-door trips in Europe, making railways and public transport more attractive and consequently encouraging people to use more intermodal solutions in public transport. In this study, two kinds of quantitative data are used: operational KPIs (Key Perfor-mance Indicators) and USI (User Satisfaction Index) surveys. The Effectiveness concept, as a metric of the capacity to meet these needs and expectations by the innovative technology, is calculated by merging both types of quantitative data. The method considers tourists' socio-demographic pro-files, allowing comparisons among TSPs and profiles for a specific technology. In addition, specific socio-demographic data relevant to needs and expectations were studied. This work belongs to the methodological framework of the IP4MaaS (Innovation Program 4 Mobility as a Service) project, which sets six demo sites on which this assessment method will be applied in a further stage. The concept of effectiveness is applied in all the above-mentioned demo sites for the final assessment. This work could be interesting for TSPs and IT (Information Technology) developers, researchers, policymakers, and organizations in the transport sector.