Preparing for Industry 5.0: a methodology for avoiding corporate amnesia

Abstract

[EN] PurposeThis research sought to identify the best strategy for avoiding corporate amnesia in the context of the Industry 5.0 and an aging society.Design/methodology/approachTo achieve this goal, a multi-phase methodology based on analytic network process was proposed and tested in one of the biggest companies in the bakery industry.FindingsThe results highlight that online communities of practice and storytelling are the best way to avoid corporate amnesia. The most important factors are commitment, work satisfaction and organizational culture. Commitment and work satisfaction also enhance the use of online communities of practice, while work satisfaction and organizational culture foster the use of storytelling.Originality/valueThis article proposes a nexus between knowledge management and operations management. This research also presents a decision-making tool that can help managers determine the most appropriate strategy for avoiding corporate amnesia.