Pragmatic strategies in English as a Lingua Franca (ELF) for tourism

[EN] Rooted in Jenkins’s (2015) multilingual perspective on ELF communication, this innovative and pragmatic study of English as a Lingua Franca (ELF) within the specialised language domain of tourism examines overt, covert, and translanguaging practices to ascertain how they assist in achieving communicative functions among the 22 participants on the tour. This group comprises specialist tourist staff operators of various ages and educational backgrounds, as well as non-expert visitors.Data triangulation from an emic observational perspective, specifically through the Ethnography of Communication, will illustrate speakers’ complex multilingual and expanded linguistic repertoires, further enriched by the etic standpoint offered by Conversation Analysis as a microanalytic approach to language.Findings informed by interactants’ attitudes and orientations towards ELF communication will yield practical insights into the strategic and dynamic use of speakers’ multilingual repertoires as pragmatic strategies (i.e., the pedagogical, interpersonal, and interpreting functions) to accomplish complex social and cognitive activities in the Italian tourist industry.