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Usability evaluation methods for the web: A systematic mapping study

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Usability evaluation methods for the web: A systematic mapping study

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dc.contributor.author Fernández Martínez, Adrián es_ES
dc.contributor.author Insfrán Pelozo, César Emilio es_ES
dc.contributor.author Abrahao Gonzales, Silvia Mara es_ES
dc.date.accessioned 2013-11-11T13:38:14Z
dc.date.issued 2011
dc.identifier.issn 0950-5849
dc.identifier.uri http://hdl.handle.net/10251/33426
dc.description.abstract [EN] Context: In recent years, many usability evaluation methods (UEMs) have been employed to evaluate Web applications. However, many of these applications still do not meet most customers' usability expectations and many companies have folded as a result of not considering Web usability issues. No studies currently exist with regard to either the use of usability evaluation methods for the Web or the benefits they bring. Objective: The objective of this paper is to summarize the current knowledge that is available as regards the usability evaluation methods (UEMs) that have been employed to evaluate Web applications over the last 14 years. Method: A systematic mapping study was performed to assess the UEMs that have been used by researchers to evaluate Web applications and their relation to the Web development process. Systematic mapping studies are useful for categorizing and summarizing the existing information concerning a research question in an unbiased manner. Results: The results show that around 39% of the papers reviewed reported the use of evaluation methods that had been specifically crafted for the Web. The results also show that the type of method most widely used was that of User Testing. The results identify several research gaps, such as the fact that around 90% of the studies applied evaluations during the implementation phase of the Web application development, which is the most costly phase in which to perform changes. A list of the UEMs that were found is also provided in order to guide novice usability practitioners. Conclusions: From an initial set of 2703 papers, a total of 206 research papers were selected for the mapping study. The results obtained allowed us to reach conclusions concerning the state-of-the-art of UEMs for evaluating Web applications. This allowed us to identify several research gaps, which subsequently provided us with a framework in which new research activities can be more appropriately positioned, and from which useful information for novice usability practitioners can be extracted. © 2011 Elsevier B.V. All rights reserved. es_ES
dc.description.sponsorship This research work is funded by the MULTIPLE project (TIN2009-13838) and the FPU program (AP2007-03731) from the Spanish Ministry of Science and Education.
dc.language Inglés es_ES
dc.publisher Elsevier es_ES
dc.relation.ispartof Information and Software Technology es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Systematic mapping es_ES
dc.subject Usability evaluation methods es_ES
dc.subject Web development es_ES
dc.subject Evaluation Method es_ES
dc.subject Information concerning es_ES
dc.subject Mapping studies es_ES
dc.subject Research activities es_ES
dc.subject Research papers es_ES
dc.subject Research questions es_ES
dc.subject User testing es_ES
dc.subject WEB application es_ES
dc.subject Web application development es_ES
dc.subject Web usability es_ES
dc.subject Mapping es_ES
dc.subject Rating es_ES
dc.subject Research es_ES
dc.subject User interfaces es_ES
dc.subject World Wide Web es_ES
dc.subject Usability engineering es_ES
dc.subject.classification CIENCIAS DE LA COMPUTACION E INTELIGENCIA ARTIFICIAL es_ES
dc.subject.classification LENGUAJES Y SISTEMAS INFORMATICOS es_ES
dc.title Usability evaluation methods for the web: A systematic mapping study es_ES
dc.type Artículo es_ES
dc.embargo.lift 10000-01-01
dc.embargo.terms forever es_ES
dc.identifier.doi 10.1016/j.infsof.2011.02.007
dc.relation.projectID info:eu-repo/grantAgreement/MICINN//TIN2009-13838/ES/Multimodeling Approach For Quality-Aware Software Product Lines/ es_ES
dc.relation.projectID info:eu-repo/grantAgreement/MEC//AP2007-03731/ES/AP2007-03731/
dc.rights.accessRights Cerrado es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Sistemas Informáticos y Computación - Departament de Sistemes Informàtics i Computació es_ES
dc.description.bibliographicCitation Fernández Martínez, A.; Insfrán Pelozo, CE.; Abrahao Gonzales, SM. (2011). Usability evaluation methods for the web: A systematic mapping study. Information and Software Technology. 53(8):789-817. https://doi.org/10.1016/j.infsof.2011.02.007 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion http://dx.doi.org/10.1016/j.infsof.2011.02.007 es_ES
dc.description.upvformatpinicio 789 es_ES
dc.description.upvformatpfin 817 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 53 es_ES
dc.description.issue 8 es_ES
dc.relation.senia 212438
dc.contributor.funder Ministerio de Ciencia e Innovación


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