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An approach to defining strategies for improving city perception. Case study of Valencia, Spain

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An approach to defining strategies for improving city perception. Case study of Valencia, Spain

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dc.contributor.author Llinares Millán, María del Carmen es_ES
dc.contributor.author Page Del Pozo, Alvaro Felipe es_ES
dc.contributor.author Llinares Millán, Jaime es_ES
dc.date.accessioned 2014-09-26T12:16:02Z
dc.date.available 2014-09-26T12:16:02Z
dc.date.issued 2013-12
dc.identifier.issn 0264-2751
dc.identifier.uri http://hdl.handle.net/10251/40306
dc.description.abstract In times of economic crisis, scanty resources must be invested in improving attributes that citizens perceive as relevant. In this regard, many studies have analysed the set of attributes in a city that are able to increase citizen satisfaction. These studies consider that the relationship between these variables (attributes-citizens’ response) is linear. Thus urban managers will decide to invest in all attributes with low levels of implementation. However, as theoretical and empirical studies have shown this relationship may be non-linear, so investments may be made in attributes where citizens do not perceive improvements. Kano’s Model provides an effective way of categorising user requirements and helps understand the nature of these requirements considering possible non-linear behaviours. This technique categorises the attributes into three classes depending on their ability to create satisfaction or cause dissatisfaction: exciter, linear and basic. This paper attempts to present a method for defining strategies that improve perception of the city using Kano’s classification. A practical example in the city of Valencia (Spain) is presented. A sample of 153 citizens evaluated different neighbourhoods in the city. The study defines the attributes citizens use to describe neighbourhoods, classifying them according to Kano’s Model, and then defines action strategies. The results show that the relationship between most perception attributes and citizens’ evaluations is asymmetrical and non-linear, and therefore perception analysis models should not be compensatory or linear. These findings demonstrate the need to apply this type of technique because traditional techniques are able to identify linear attributes but not basic and exciter factors. es_ES
dc.language Inglés es_ES
dc.publisher Elsevier es_ES
dc.relation.ispartof Cities es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Urban investment strategies es_ES
dc.subject Urban management es_ES
dc.subject City perception es_ES
dc.subject Citizen evaluation es_ES
dc.subject Kano's Model es_ES
dc.subject.classification CONSTRUCCIONES ARQUITECTONICAS es_ES
dc.subject.classification FISICA APLICADA es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.title An approach to defining strategies for improving city perception. Case study of Valencia, Spain es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1016/j.cities.2013.06.009
dc.rights.accessRights Cerrado es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Física Aplicada - Departament de Física Aplicada es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Construcciones Arquitectónicas - Departament de Construccions Arquitectòniques es_ES
dc.description.bibliographicCitation Llinares Millán, MDC.; Page Del Pozo, AF.; Llinares Millán, J. (2013). An approach to defining strategies for improving city perception. Case study of Valencia, Spain. Cities. 35:78-88. doi:10.1016/j.cities.2013.06.009 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion http://dx.doi.org/10.1016/j.cities.2013.06.009 es_ES
dc.description.upvformatpinicio 78 es_ES
dc.description.upvformatpfin 88 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 35 es_ES
dc.relation.senia 254825


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