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IT enabled service delivery innovation from quality perspective

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IT enabled service delivery innovation from quality perspective

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Lin, Y.; Tsai, P.; Ha, N. (2014). IT enabled service delivery innovation from quality perspective. Multidisciplinary Journal for Education, Social and Technological Sciences. 1(1):17-52. doi:http://dx.doi.org/10.4995/muse.2014.2191.

Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/44641

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Title: IT enabled service delivery innovation from quality perspective
Author:
Issued date:
Abstract:
[EN] The objective is to understand how information and service quality to influence of IT enabled service (ITeS), then to enhance service delivery innovation (SDI). This study bases ITeS to elaborate two research questions ...[+]
Subjects: Information technology enabled services , Service delivery innovation , Information quality , Service quality
Copyrigths: Reconocimiento - No comercial - Sin obra derivada (by-nc-nd)
Source:
Multidisciplinary Journal for Education, Social and Technological Sciences. (eissn: 2341-2593 )
DOI: 10.4995/muse.2014.2191
Publisher:
Editorial Universitat Politècnica de València
Publisher version: https://doi.org/10.4995/muse.2014.2191
Type: Artículo

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