Abdul, M.; Basri, R. (2012). Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities and Hotel Performance. International Review of Management and Marketing, Vol. 2 No. 4, pp. 220-230.
Álvarez Gil, M. ., Burgos Jiménez, J., & Céspedes Lorente, J. . (2001). An analysis of environmental management, organizational context and performance of Spanish hotels. Omega, 29(6), 457-471. doi:10.1016/s0305-0483(01)00033-0
Becerra, M., Santaló, J., & Silva, R. (2013). Being better vs. being different: Differentiation, competition, and pricing strategies in the Spanish hotel industry. Tourism Management, 34, 71-79. doi:10.1016/j.tourman.2012.03.014
[+]
Abdul, M.; Basri, R. (2012). Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities and Hotel Performance. International Review of Management and Marketing, Vol. 2 No. 4, pp. 220-230.
Álvarez Gil, M. ., Burgos Jiménez, J., & Céspedes Lorente, J. . (2001). An analysis of environmental management, organizational context and performance of Spanish hotels. Omega, 29(6), 457-471. doi:10.1016/s0305-0483(01)00033-0
Becerra, M., Santaló, J., & Silva, R. (2013). Being better vs. being different: Differentiation, competition, and pricing strategies in the Spanish hotel industry. Tourism Management, 34, 71-79. doi:10.1016/j.tourman.2012.03.014
Chen, C.-M., & Lin, Y.-C. (2012). Does better service induce higher profitability? Evidence from Taiwanese Hospitality Industry. International Journal of Hospitality Management, 31(4), 1330-1332. doi:10.1016/j.ijhm.2012.03.010
Chen, C.-M., & Chang, K.-L. (2012). Diversification strategy and financial performance in the Taiwanese hotel industry. International Journal of Hospitality Management, 31(3), 1030-1032. doi:10.1016/j.ijhm.2011.10.003
Chen, M.-H. (2011). The response of hotel performance to international tourism development and crisis events. International Journal of Hospitality Management, 30(1), 200-212. doi:10.1016/j.ijhm.2010.06.005
Chung, W., & Kalnins, A. (2001). Agglomeration effects and performance: a test of the Texas lodging industry. Strategic Management Journal, 22(10), 969-988. doi:10.1002/smj.178
Claver, E., Andreu, R., & Quer, D. (2006). Growth strategies in the Spanish hotel sector: determining factors. International Journal of Contemporary Hospitality Management, 18(3), 188-205. doi:10.1108/09596110610658607
Claver, E.; Pereira, J.; Molina, J. (2007a). Impacto del Tama-o, el Tipo de Gestión y la Categoría sobre el Desempe-o de los Hoteles Espa-oles. Cuadernos de Turismo, Vol. 19, pp. 27-45.
Cvelbar, L. K., & Dwyer, L. (2013). An importance–performance analysis of sustainability factors for long-term strategy planning in Slovenian hotels. Journal of Sustainable Tourism, 21(3), 487-504. doi:10.1080/09669582.2012.713965
Gil, N.; Mero-o, A. L. (2006). Efectos del empleo de las tecnologías de la información en hotels. Tourism and information and communication technologies 2006 proceedings of the 6th national conference in Malaga, Spain, 2006, University of Malaga, pp. 275-288.
Holverson, S., & Revaz, F. (2006). Perceptions of European independent hoteliers: hard and soft branding choices. International Journal of Contemporary Hospitality Management, 18(5), 398-413. doi:10.1108/09596110610673538
Ingram, P., & Baum, J. A. C. (1997). Chain Affiliation and the Failure of Manhattan Hotels, 1898-1980. Administrative Science Quarterly, 42(1), 68. doi:10.2307/2393809
Jae Lee, M., & (Shawn) Jang, S. (2007). Market diversification and financial performance and stability: A study of hotel companies. International Journal of Hospitality Management, 26(2), 362-375. doi:10.1016/j.ijhm.2006.02.002
Kim, W. G., Cho, M., & Brymer, R. A. (2013). Determinants affecting comprehensive property-level hotel performance: The moderating role of hotel type. International Journal of Hospitality Management, 34, 404-412. doi:10.1016/j.ijhm.2012.12.002
Kirk, D. (1998). Attitudes to environmental management held by a group of hotel managers in Edinburgh. International Journal of Hospitality Management, 17(1), 33-47. doi:10.1016/s0278-4319(98)00005-x
Lusthaus, C.; Adrien, M.; Anderson, G.; Carden, F.; Plinio, G. (2002). Organizational Assessment: a framework for improving performance. Inter-American Development Bank and International Development Research Centre, Washington D.C.
Martínez, C. (2010). La evolución de los beneficios y la rentabilidad empresarial durante la crisis econó-mica. Boletín económico - Banco de Espa-a, Madrid.
Martorell, O. (2002). Cadenas hoteleras: análisis del top 10. Ariel, Barcelona.
Matzler, K., Pechlaner, H., Abfalter, D., & Wolf, M. (2005). Determinants of response to customer e-mail enquiries to hotels: evidence from Austria. Tourism Management, 26(2), 249-259. doi:10.1016/j.tourman.2003.10.001
Miquel, S.; Bigné, E.; Lévy, J.P.; Cuenca, A.C.; Miquel, M.J. (1996), Investigación de mercados. McGraw Hill, Madrid.
Min, H., Min, H., Joo, S. J., & Kim, J. (2009). Evaluating the financial performances of Korean luxury hotels using data envelopment analysis. The Service Industries Journal, 29(6), 835-845. doi:10.1080/02642060902749393
Orfila-Sintes, F., & Mattsson, J. (2009). Innovation behavior in the hotel industry. Omega, 37(2), 380-394. doi:10.1016/j.omega.2007.04.002
Pereira Moliner, J., Claver Cortés, E., & Molina Azorín, J. F. (2011). Efectos empresa, grupo estratégico y localización en el sector hotelero español. Cuadernos de Economía y Dirección de la Empresa, 14(2), 123-138. doi:10.1016/j.cede.2011.02.006
Secretaria de Estado de Comercio y Turismo (2011). Guía Oficial de Hoteles. Espa-a 2010, Turespa-a, Madrid.
Sourouklis, C., & Tsagdis, D. (2013). Workforce diversity and hotel performance: A systematic review and synthesis of the international empirical evidence. International Journal of Hospitality Management, 34, 394-403. doi:10.1016/j.ijhm.2012.11.013
Tavitiyaman, P., Qu, H., & Zhang, H. Q. (2011). The impact of industry force factors on resource competitive strategies and hotel performance. International Journal of Hospitality Management, 30(3), 648-657. doi:10.1016/j.ijhm.2010.11.010
Tavitiyaman, P., Qiu Zhang, H., & Qu, H. (2012). The effect of competitive strategies and organizational structure on hotel performance. International Journal of Contemporary Hospitality Management, 24(1), 140-159. doi:10.1108/09596111211197845
Villacorta Rodríguez, D. (2002a). El hotel espa-ol. Características del sector "versus" los hoteles integra-dos en cadenas. Boletín económico de ICE, Información Comercial Espa-ola, Vol. 2732, pp. 25-36.
Xiao, Q., O’Neill, J. W., & Mattila, A. S. (2012). The role of hotel owners: the influence of corporate strategies on hotel performance. International Journal of Contemporary Hospitality Management, 24(1), 122-139. doi:10.1108/09596111211197836
[-]