Tactical planning of urban water services at utility level

Abstract

The scope of this TRUST series of best practice manuals is the integrated planning of urban water services, focusing on Infrastructure Asset Management (IAM). IAM aims at ensuring that infrastructures are managed in such a way that sustainability of the service is ensured by maximizing service performance at the minimum cost and with acceptable risk levels, in the long term. This manual is addressed to the utilities of urban water services whose main activity is based on network infrastructures. Urban water services include water supply, wastewater and storm water management. This manual provides guidance on the tactical planning process that utilities need to carry out in order to ensure sustainable water services in the medium-term, assuring an alignment with the strategic plan.