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The Impact of Environmental Certification on Hotel Guest Ratings

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The Impact of Environmental Certification on Hotel Guest Ratings

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Peiró Signes, A.; Segarra Oña, MDV.; Verma, R.; Mondejar Jimenez, J.; Vargas Vargas, M. (2013). The Impact of Environmental Certification on Hotel Guest Ratings. Cornell Hospitality Quarterly. 55(1):40-51. doi:10.1177/1938965513503488

Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/61747

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Title: The Impact of Environmental Certification on Hotel Guest Ratings
Author:
UPV Unit: Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses
Issued date:
Abstract:
In this article, we analyze the impact on hotels of the ISO 14001 environmental certification system from the customers perspective. Based on a comparison of customer ratings of 6,850 hotels in Spain with and without ISO ...[+]
Subjects: Environmental certification , Customer ratings , ISO 14001 , Spanish hotel industry
Copyrigths: Cerrado
Source:
Cornell Hospitality Quarterly. (issn: 1938-9655 ) (eissn: 1938-9663 )
DOI: 10.1177/1938965513503488
Publisher:
SAGE Publications
Publisher version: http://dx.doi.org/10.1177/1938965513503488
Type: Artículo

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