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Analysis and comparison of customer satisfation for a coffee shop in Italy and in USA

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Analysis and comparison of customer satisfation for a coffee shop in Italy and in USA

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Necchi, E. (2013). Analysis and comparison of customer satisfation for a coffee shop in Italy and in USA. Universitat Politècnica de València. http://hdl.handle.net/10251/62014

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Title: Analysis and comparison of customer satisfation for a coffee shop in Italy and in USA
Author: Necchi, Elisa
Director(s): Ivo Dormio, Alberto Abdel Malek, Layek Pham, Hoang
UPV Unit: Universitat Politècnica de València. Escuela Técnica Superior de Ingeniería del Diseño - Escola Tècnica Superior d'Enginyeria del Disseny
Read date / Event date:
2013-10
 Issued date:
Abstract:
The aim of the project is to compare the customer satisfaction of two different countries, Italy and USA through the tool of the survey. The search scope is the coffee shop. The customer is asked to rate which factors ...[+]
Subjects: Coffee shop , Customer satisfaction , Marketing
Copyrigths: Cerrado
Publisher:
Universitat Politècnica de València
degree: Grado en Ingeniería Mecánica-Grau en Enginyeria Mecànica
Type: Proyecto/Trabajo fin de carrera/grado

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