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Applying Total Quality Management Tools Using QFD at Higher Education Institutions in Gulf Area (Case Study: ALHOSN University)

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Applying Total Quality Management Tools Using QFD at Higher Education Institutions in Gulf Area (Case Study: ALHOSN University)

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dc.contributor.author Al-Bashir, Adnan es_ES
dc.date.accessioned 2016-11-16T14:10:05Z
dc.date.available 2016-11-16T14:10:05Z
dc.date.issued 2016-07-13
dc.identifier.issn 2340-5317
dc.identifier.uri http://hdl.handle.net/10251/74218
dc.description.abstract Human power’s quality plays the key role in the growth and development of societies where the quality of human powers can be enriched with the high quality education provided by the higher education institutions. The higher education institutions are hereby an important sector of any society since it defines the overall quality of human lives. This research will investigate the application of Total Quality Management (TQM) tools at the higher education institutions; specifically at ALHOSN University. In this study five tools were implemented at ALHOSN University’s engineering college including: Quality Function Deployment, Affinity Diagrams, Tree Diagrams, Pareto Charts, and Fishbone Diagrams. The research will reveal that the implementation of TQM tools has a great benefit for higher education institutions where they have uncovered many area of potential improvement as well as the main causes of some of the problems the Faculty of Engineering is facing. Also, it will show that the implementation of TQM tools on higher education institution systems will enhance the performance of such institutions. es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València
dc.relation.ispartof International Journal of Production Management and Engineering
dc.rights Reconocimiento - No comercial (by-nc) es_ES
dc.subject Quality function Deployment es_ES
dc.subject Higher education es_ES
dc.subject Total Quality Management es_ES
dc.title Applying Total Quality Management Tools Using QFD at Higher Education Institutions in Gulf Area (Case Study: ALHOSN University) es_ES
dc.type Artículo es_ES
dc.date.updated 2016-11-16T13:57:08Z
dc.identifier.doi 10.4995/ijpme.2016.4599
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Al-Bashir, A. (2016). Applying Total Quality Management Tools Using QFD at Higher Education Institutions in Gulf Area (Case Study: ALHOSN University). International Journal of Production Management and Engineering. 4(2):87-98. doi:10.4995/ijpme.2016.4599. es_ES
dc.relation.publisherversion https://doi.org/10.4995/ijpme.2016.4599 es_ES
dc.description.upvformatpinicio 87 es_ES
dc.description.upvformatpfin 98 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 4
dc.description.issue 2
dc.identifier.eissn 2340-4876


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