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Impact of National Cultures on Automotive Sector After Sales Services Perception

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Impact of National Cultures on Automotive Sector After Sales Services Perception

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Albors Garrigós, J.; Frass, A.; Schoeneberg, KP.; Peiró Signes, A. (2017). Impact of National Cultures on Automotive Sector After Sales Services Perception. Management Journal of Sustainable Business and Management Solutions in Emerging Economies. 22(2):13-27. doi:10.7595/management.fon.2017.0014

Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/110305

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Title: Impact of National Cultures on Automotive Sector After Sales Services Perception
Author:
UPV Unit: Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses
Issued date:
Abstract:
[EN] This article clarifies the impact of national culture in the after sales service in the automotive sector.. Introduction and objectives: After-sales services have become paramount in the automobile industry. How-ever, ...[+]
Subjects: After sales , Culture , Services , National culture , After-sales services , Brand loyalty , PLS-SEM , Individual level value theory
Copyrigths: Reconocimiento - No comercial - Sin obra derivada (by-nc-nd)
Source:
Management Journal of Sustainable Business and Management Solutions in Emerging Economies. (issn: 1820-0222 )
DOI: 10.7595/management.fon.2017.0014
Publisher:
Faculty of Organizational Sciences
Publisher version: https://doi.org/10.7595/management.fon.2017.0014
Type: Artículo

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