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Total quality management, employee commitment and competitive advantage in Nigerian tertiary institutions. A study of the University of Lagos

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Total quality management, employee commitment and competitive advantage in Nigerian tertiary institutions. A study of the University of Lagos

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dc.contributor.author Abimbola, B.O. es_ES
dc.contributor.author Oyatoye, E.O. es_ES
dc.contributor.author Oyenuga, O.G. es_ES
dc.coverage.spatial east=3.3930713; north=6.512304700000001; name=University Of Lagos, Lagos, Nigèria es_ES
dc.date.accessioned 2020-07-23T09:54:53Z
dc.date.available 2020-07-23T09:54:53Z
dc.date.issued 2020-07-18
dc.identifier.uri http://hdl.handle.net/10251/148540
dc.description.abstract [EN] The quality of education offered by the tertiary institutions in Nigeria in recent times has critically degenerated. Unfortunately, this has led to the unprecedented rise in the poor quality of Nigerian graduates which contributes to the very alarming high rate of unemployment in the country. This article therefore examines the relationship between total quality management (TQM), employee commitment and competitive advantage among tertiary institutions in Lagos State with a particular focus on the University of Lagos, using a survey research design with a random selection of 350 respondents from a population of 2,047 staff strength across the 11 faculties in the university. The data used for this article were derived from a systematic review of the relevant literature and a structured questionnaire. The data obtained from the questionnaire was subjected to descriptive and inferential statistics. The result showed that the adoption of total quality management practices and employee commitment significantly affects competitive advantage. The findings suggest that proper adoption of TQM practices coupled with employee commitment will guarantee competitive advantage outcomes measured in terms of increase in revenue, customer satisfaction and employee satisfaction. TQM and employee commitment through its principles can successfully contribute to enhanced organizational performance and dynamic competitiveness. es_ES
dc.language Inglés es_ES
dc.publisher Universitat Politècnica de València es_ES
dc.relation.ispartof International Journal of Production Management and Engineering es_ES
dc.rights Reconocimiento - No comercial - Sin obra derivada (by-nc-nd) es_ES
dc.subject TQM es_ES
dc.subject Employee Commitment es_ES
dc.subject Competitive advantage es_ES
dc.subject Organizational performance es_ES
dc.subject Tertiary institutions es_ES
dc.title Total quality management, employee commitment and competitive advantage in Nigerian tertiary institutions. A study of the University of Lagos es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.4995/ijpme.2020.12961
dc.rights.accessRights Abierto es_ES
dc.description.bibliographicCitation Abimbola, B.; Oyatoye, E.; Oyenuga, O. (2020). Total quality management, employee commitment and competitive advantage in Nigerian tertiary institutions. A study of the University of Lagos. International Journal of Production Management and Engineering. 8(2):87-98. https://doi.org/10.4995/ijpme.2020.12961 es_ES
dc.description.accrualMethod OJS es_ES
dc.relation.publisherversion https://doi.org/10.4995/ijpme.2020.12961 es_ES
dc.description.upvformatpinicio 87 es_ES
dc.description.upvformatpfin 98 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 8 es_ES
dc.description.issue 2 es_ES
dc.identifier.eissn 2340-4876
dc.relation.pasarela OJS\12961 es_ES
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