Ivars-Baidal, JA.; Celdrán-Bernabeu, MA.; Mazón, JN.; Perles Ivars, A. (2019). Smart destinations and the evolution of ICTs: a new scenario for destination management?. Current Issues in Tourism (Online). 22(13):1581-1600. https://doi.org/10.1080/13683500.2017.1388771
Por favor, use este identificador para citar o enlazar este ítem: http://hdl.handle.net/10251/155437
Title:
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Smart destinations and the evolution of ICTs: a new scenario for destination management?
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Author:
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Ivars-Baidal, Josep A.
Celdrán-Bernabeu, Marco A.
Mazón, Jose Norberto
Perles Ivars, Angel
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UPV Unit:
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Universitat Politècnica de València. Departamento de Informática de Sistemas y Computadores - Departament d'Informàtica de Sistemes i Computadors
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Issued date:
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Abstract:
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[EN] The impact of information and communication technologies (ICTs) on tourism and their foreseeable future evolution seem to be shaping a new scenario for destination management. This new context has given rise to the ...[+]
[EN] The impact of information and communication technologies (ICTs) on tourism and their foreseeable future evolution seem to be shaping a new scenario for destination management. This new context has given rise to the need for new management models. One of these models is the emerging smart tourism destination (STD), although it requires greater conceptual precision in order to become a new paradigm for destination management. This paper proposes a systemic model for STDs which facilitates the interpretation of the role of ICTs in the management of tourism destinations. Accordingly, the Delphi technique has been applied so as to determine the opinion of experts regarding the feasibility of the STD approach, its advantages and limitations and also the size of the impact of ICTs on the management and marketing of tourism destinations. This prospective exercise highlights the intensification of the impact of ICTs over the coming years which will shape a new scenario for management characterised by technology and data management. However, the efficiency of the STD approach will not depend exclusively only on technology but also on an appropriate governance of the destination that systematically incorporates the three levels of the STD, namely the strategic¿relational, instrumental and applied levels.
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Subjects:
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Smart tourism destinations
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ICTs
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Destination management organisations
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Technolog
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Forecasting
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Copyrigths:
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Reserva de todos los derechos
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Source:
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Current Issues in Tourism (Online). (eissn:
1747-7603
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DOI:
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10.1080/13683500.2017.1388771
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Publisher:
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Routledge
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Publisher version:
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https://doi.org/10.1080/13683500.2017.1388771
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Project ID:
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MINECO/CSO2014-59193-R
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Thanks:
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This research has been carried out within the framework of the project "New approaches for tourism destinations planning and management: conceptualization, case studies and problems. Definition of smart tourist destinations ...[+]
This research has been carried out within the framework of the project "New approaches for tourism destinations planning and management: conceptualization, case studies and problems. Definition of smart tourist destinations models" (CSO2014-59193-R) under the Spanish National R&D&I Plan financed by the Ministry of Economy and Competitiveness.
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Type:
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Artículo
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