Proyecto de implementación de la herramienta Global ATP en el sistema SAP de una empresa del sector químico

Abstract

[ES] The final master's work carried out is a project that improves the system for confirming customer orders using the Global ATP tool. The information system of the contracting company is the ERP system SAP R3. Capgemini is in charge of carrying out this project. The project includes a customer requirements survey where the main problems faced by the customer are addressed and their processes and the most relevant indicators are analysed in order to ascertain the level of service provided by the customer to its customers. Once the problem is known, the solution to these problems is dealt with in a theoretical way and the solution is technically developed in the SAP R3 system. Once the system has been improved and the confirmation of orders for various centres has been automated, the indicators are analysed to check the improvement in customer service. Throughout the project, an agreed plan has been followed to finish all the points of improvement on time and a budget has been made for the different phases of the project.

[EN] The final master's work carried out is a project that improves the system for confirming customer orders using the Global ATP tool. The information system of the contracting company is the ERP system SAP R3. Capgemini is in charge of carrying out this project. The project includes a customer requirements survey where the main problems faced by the customer are addressed and their processes and the most relevant indicators are analysed in order to ascertain the level of service provided by the customer to its customers. Once the problem is known, the solution to these problems is dealt with in a theoretical way and the solution is technically developed in the SAP R3 system. Once the system has been improved and the confirmation of orders for various centres has been automated, the indicators are analysed to check the improvement in customer service. Throughout the project, an agreed plan has been followed to finish all the points of improvement on time and a budget has been made for the different phases of the project.

[CA] The final master's work carried out is a project that improves the system for confirming customer orders using the Global ATP tool. The information system of the contracting company is the ERP system SAP R3. Capgemini is in charge of carrying out this project. The project includes a customer requirements survey where the main problems faced by the customer are addressed and their processes and the most relevant indicators are analysed in order to ascertain the level of service provided by the customer to its customers. Once the problem is known, the solution to these problems is dealt with in a theoretical way and the solution is technically developed in the SAP R3 system. Once the system has been improved and the confirmation of orders for various centres has been automated, the indicators are analysed to check the improvement in customer service. Throughout the project, an agreed plan has been followed to finish all the points of improvement on time and a budget has been made for the different phases of the project.