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A Hybrid Fuzzy Multi-criteria Decision Making Model to Evaluate the Overall Performance of Public Emergency Departments: A Case Study

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A Hybrid Fuzzy Multi-criteria Decision Making Model to Evaluate the Overall Performance of Public Emergency Departments: A Case Study

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dc.contributor.author Ortiz-Barrios, Miguel es_ES
dc.contributor.author Alfaro Saiz, Juan José es_ES
dc.date.accessioned 2021-07-16T03:31:04Z
dc.date.available 2021-07-16T03:31:04Z
dc.date.issued 2020-11 es_ES
dc.identifier.issn 0219-6220 es_ES
dc.identifier.uri http://hdl.handle.net/10251/169335
dc.description.abstract [EN] Performance evaluation is relevant for supporting managerial decisions related to the improvement of public emergency departments (EDs). As different criteria from ED context and several alternatives need to be considered, selecting a suitable Multicriteria Decision-Making (MCDM) approach has become a crucial step for ED performance evaluation. Although some methodologies have been proposed to address this challenge, a more complete approach is still lacking. This paper bridges this gap by integrating three potent MCDM methods. First, the Fuzzy Analytic Hierarchy Process (FAHP) is used to determine the criteria and sub-criteria weights under uncertainty, followed by the interdependence evaluation via fuzzy Decision-Making Trial and Evaluation Laboratory(FDEMATEL). The fuzzy logic is merged with AHP and DEMATEL to illustrate vague judgments. Finally, the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) is used for ranking EDs. This approach is validated in a real 3-ED cluster. The results revealed the critical role of Infrastructure (21.5%) in ED performance and the interactive nature of Patient safety (C+R =12.771). Furthermore, this paper evidences the weaknesses to be tackled for upgrading the performance of each ED. es_ES
dc.language Inglés es_ES
dc.publisher World Scientific es_ES
dc.relation.ispartof International Journal of Information Technology & Decision Making es_ES
dc.rights Reserva de todos los derechos es_ES
dc.subject Emergency departments (EDs) es_ES
dc.subject Fuzzy AHP (FAHP) es_ES
dc.subject Fuzzy DEMATEL (FDEMATEL) es_ES
dc.subject TOPSIS es_ES
dc.subject Performance evaluation es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.title A Hybrid Fuzzy Multi-criteria Decision Making Model to Evaluate the Overall Performance of Public Emergency Departments: A Case Study es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.1142/S0219622020500364 es_ES
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.description.bibliographicCitation Ortiz-Barrios, M.; Alfaro Saiz, JJ. (2020). A Hybrid Fuzzy Multi-criteria Decision Making Model to Evaluate the Overall Performance of Public Emergency Departments: A Case Study. International Journal of Information Technology & Decision Making. 19(6):1485-1548. https://doi.org/10.1142/S0219622020500364 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion https://doi.org/10.1142/S0219622020500364 es_ES
dc.description.upvformatpinicio 1485 es_ES
dc.description.upvformatpfin 1548 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 19 es_ES
dc.description.issue 6 es_ES
dc.relation.pasarela S\418292 es_ES
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dc.subject.ods 03.- Garantizar una vida saludable y promover el bienestar para todos y todas en todas las edades es_ES


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