Training in higher education in the Covid-19 context: A case study of operation management training in a Business Innovation and Project Management Master

Abstract

[EN] The main objective of this paper is to describe the programme followed for the development and acquisition of quality engineering (QE)-related competences in the context of the Covid-19 pandemic through the use of information and communication technologies (ICT). In a 100% face-to-face context, different products (such as catapults and paper helicopters) were used to apply the theoretical concepts of Six Sigma in an real environment, which would be impossible in an online or blended context. To overcome the difficulties derived from the Covid-19 pandemic, a new programme has been defined that includes the continuous use of ICT using a simulator of an injection process to generate the necessary data to develop the practice. The changes made to the programme, and the simulator used, have successfully replaced the practices and products previously used in a 100% face-to-face environment, allowing students to acquire QE-related competences in a practical way in a non-face-to-face environment.