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An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm Sustainability

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An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm Sustainability

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dc.contributor.author Andrade Arteaga, Carla es_ES
dc.contributor.author Rodríguez Rodríguez, Raúl es_ES
dc.contributor.author Alfaro Saiz, Juan José es_ES
dc.contributor.author Verdecho Sáez, María José es_ES
dc.date.accessioned 2021-09-15T03:30:56Z
dc.date.available 2021-09-15T03:30:56Z
dc.date.issued 2020-08 es_ES
dc.identifier.uri http://hdl.handle.net/10251/172520
dc.description.abstract [EN] This paper presents a methodology for quantifying the impact of Total Quality Management TQM elements on organisational strategic sustainable development, integrating within it the well-known strategic management tool of Balanced Scorecard to represent the strategic part of the organisations, and the multi-criteria technique Analytic Network Process (ANP) to identify and quantify the mentioned impact. Additionally, the application of TQM generates directly some organisational improvements¿or outputs¿which help model a decisional ANP network constituted by all three building blocks¿TQM elements, strategic objectives and outputs¿and their interrelationships. The application of the methodology to an oil firm carried out by an expert group o ered, from a decision-making point of view, meaningful results that were developed following three di erent analyses: Global analysis, which identified the global weight of each variable; Analysis of Influences, which established sound cause¿e ect relationships between the variables to identify the elements¿TQM and outputs¿that are more important to achieve the strategic objectives; and the Integrated analysis, which pointed out which TQM elements should be fostered in order to achieve the most important sustainable strategic objectives. Finally, it is suggested to apply the methodology to other types of size and sector activity organisations, as well as to use other techniques that introduce fuzzy elements. es_ES
dc.language Inglés es_ES
dc.publisher MDPI AG es_ES
dc.relation.ispartof Sustainability es_ES
dc.rights Reconocimiento (by) es_ES
dc.subject Sustainability es_ES
dc.subject TQM es_ES
dc.subject Analytic network process es_ES
dc.subject Balanced scorecard es_ES
dc.subject.classification ORGANIZACION DE EMPRESAS es_ES
dc.title An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm Sustainability es_ES
dc.type Artículo es_ES
dc.identifier.doi 10.3390/su12156207 es_ES
dc.rights.accessRights Abierto es_ES
dc.contributor.affiliation Universitat Politècnica de València. Departamento de Organización de Empresas - Departament d'Organització d'Empreses es_ES
dc.description.bibliographicCitation Andrade Arteaga, C.; Rodríguez Rodríguez, R.; Alfaro Saiz, JJ.; Verdecho Sáez, MJ. (2020). An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm Sustainability. Sustainability. 12(15):1-19. https://doi.org/10.3390/su12156207 es_ES
dc.description.accrualMethod S es_ES
dc.relation.publisherversion https://doi.org/10.3390/su12156207 es_ES
dc.description.upvformatpinicio 1 es_ES
dc.description.upvformatpfin 19 es_ES
dc.type.version info:eu-repo/semantics/publishedVersion es_ES
dc.description.volume 12 es_ES
dc.description.issue 15 es_ES
dc.identifier.eissn 2071-1050 es_ES
dc.relation.pasarela S\417186 es_ES
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dc.subject.ods 08.- Fomentar el crecimiento económico sostenido, inclusivo y sostenible, el empleo pleno y productivo, y el trabajo decente para todos es_ES


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